The Client Services Receptionist will support the CS Call Center phone line to provide support in compliance with policies, procedures, and regulations.
Minimum Education/Experience Requirements:
• Bachelor’s degree preferred. High School diploma required.
salary: $22 - $24 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
• Answer incoming calls in a timely manner, preventing calls going to voicemail.
• Ability to answer questions (or know where to find the answer) regarding aspects of our products, testing process, high level billing cycle, etc.
• Professional and courteous in all interactions
• Knows when and how to escalate customer complaints or requests for Corrected Reports.
• Works closely with Client Services, Patient Services, Sales, Billing, MSL’s and Lab
• Communicates with team as needed to ensure customer satisfaction (i.e., knows when to ask for help to efficiently and effectively address a question or concern)
• Provides excellent service through continuous follow-up and follow through.
• Responsible for sorting the shared CS inbox (Outlook) for incoming emails and faxes.
• Assists Client Services Associates (CSA’s) with various tasks throughout the day, when not on calls
o SRP order entry, portal setups, SFDC Updates, Resulted folders, etc.
• Handles day-to-day requests from the Client Services Manager and Supervisors.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
