Ready to be the crucial link that ensures customer satisfaction and protects brand integrity? We're seeking a meticulous and proactive Warranty Claims Coordinator for an exclusive opportunity in Wichita, KS. When you partner with us, you gain a dedicated career advocate committed to guiding you through a streamlined and supportive application process.
Where You'll Make an Impact
- You'll champion the entire warranty lifecycle, from initial claim review to final resolution, ensuring every detail is handled with precision and care.
- Forge strong, collaborative relationships with customers, vendors, and internal teams, acting as the central point of contact to resolve inquiries and ensure a seamless experience for all.
- Transform raw claims data into actionable insights, analyzing trends to recommend process improvements that enhance efficiency and service quality.
- A high school diploma or equivalent.
- 1-3 years of proven experience in warranty claims, customer service, or a related field where attention to detail is paramount.
- Exceptional analytical and problem-solving skills, with a talent for clear communication.
- The ability to thrive while managing a high volume of claims with accuracy and efficiency.
- Proficiency with Microsoft Office; familiarity with CRM or warranty management software is a plus.
- Competitive Pay: $24.44 - $24.45 per hour.
- Consistent Schedule: Enjoy a full-time, Monday to Friday, 8:00 AM - 5:00 PM shift.
- On-site Collaboration: Join a supportive team environment at our Wichita, KS location.
- Contract Role: A fantastic chance to apply your expertise and make a tangible contribution.
salary: $24.44 - $24.45 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Review and process warranty claims in accordance with company policies and manufacturer guidelines.
Communicate with customers, vendors, and internal teams to gather necessary documentation and resolve warranty-related inquiries.
Verify claim eligibility by assessing product defects, service records, and warranty coverage terms.
Maintain accurate records of warranty claims, approvals, denials, and resolutions.
Coordinate with technicians and service teams to ensure proper documentation and claim validation.
Track warranty parts and replacements, ensuring timely processing and delivery.
Analyze warranty trends and provide reports to management for process improvements.
Collaborate with accounting teams to process warranty reimbursements and chargebacks.
Address disputes and escalate complex warranty issues when necessary.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
