If you have the emotional toughness, empathy, and commitment to be a lifeline to our community, we want you to join our team in East Hartford.
THE IMPACT & THE CHALLENGE This is an emotionally high-impact role. You will be handling Tier 1 calls regarding essential government benefit programs like SNAP (Food Stamps), Medicaid, and other social services. Callers often need help with lost benefits and may be upset.
- Your Mission: Provide clear, complete, and accurate information to consumers and providers.
- The Emotional Requirement: You must have the empathy, sympathy, and emotional toughness to handle difficult situations and support callers whose lives—and the ability to feed their families—depend on this assistance.
- The Commitment: You must be committed to perfect attendance during training and reliable throughout the project, as the team needs the "best of the best" for this essential service.
- Handle a high volume of inbound calls, providing one-to-one telephone contact with consumers and providers.
- Accurately respond to incoming calls and properly forward complex issues to Call Center Leadership or other CT agencies.
- Accurately document all consumer interactions and data enter complaints into the call tracking system in accordance with approved policies.
- Maintain proficiency in program policies, Health rules/guidelines, and other related program policies.
- Work with consumers in difficult situations and maintain a commitment to customer service and quality.
- Commit to being present for all paid training, which will continue through the holidays (excluding Christmas and New Year's Day).
- Experience (Must meet at least one):
- 6 months minimum experience in a call center environment.
- Associate's degree from an accredited college or university.
- Skills: Must pass a Typing Assessment (30 WPM+).
- Schedule: Full-Time, Monday – Friday (No weekends). Standard hours are 7:30 AM – 5:00 PM, with some flexibility on start time (7:30, 8:00, 8:30).
salary: $20.99 - $21 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Handle a high volume of inbound calls, providing one-to-one telephone contact with consumers and providers.
- Accurately respond to incoming calls and properly forward complex issues to Call Center Leadership or other CT agencies.
- Accurately document all consumer interactions and data enter complaints into the call tracking system in accordance with approved policies.
- Maintain proficiency in program policies, Health rules/guidelines, and other related program policies.
- Work with consumers in difficult situations and maintain a commitment to customer service and quality.
- Commit to being present for all paid training, which will continue through the holidays (excluding Christmas and New Year's Day).
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
