order management specialist / customer service.

We are seeking a highly organized and detail-oriented Customer Service Coordinator to join an operations team and manage the order process! In this role, you will serve as the vital link between the customers, inventory, and the shipping department. The ideal candidate thrives in a high-volume environment and possesses the "clasp" on communication - ensuring every email is answered, every order is tracked, and no detail is left behind. This is a contract to hire role - 100% on site in St. Louis, MO Monday through Friday 830AM-430PM Upon permanent hire, the company offers holiday and vacation pay as well as 100% of healthcare coverage costs.  If you are detail oriented and have excellent follow up skills, please apply today!  

salary: $20 - $23 per hour
shift: First
work hours: 8:30 AM - 4:30 PM
education: High School

Responsibilities

Professional Correspondence: Manage a high volume of customer inquiries via email (90%) and phone (10%) with speed, clarity, and professionalism.

Information Prioritization: Demonstrate sharp "triage" skills by identifying urgent requests that require immediate action versus those that can be organized for later follow-up.

Systematic Organization: Maintain a masterfully organized inbox using folders and contact groups to ensure seamless retrieval of historical data and client information.

Excel Proficiency: Utilize Microsoft Excel to manage data, using basic formulas (addition, subtraction, multiplication, division) to ensure accurate reporting.

Invoicing & Auditing: Review historical data and cross-reference spreadsheets to ensure customers are invoiced accurately and timely.

Record Keeping: Maintain meticulous digital records and update daily operating reports to provide real-time transparency to the team.

Order Lifecycle Management: Process and enter inbound and outbound orders through our Warehouse Management System (WMS)

Documentation Expertise: Prepare and audit Bills of Lading (BOL), ensuring all regulatory and shipping requirements are met for carrier acceptance.

Tracking & Support: Utilize weblink features and tracking software to provide customers with updates on their product status.




Skills

Follow-up

Active Listening

CRM

Typing Skills

Basic Software Skills

Customer Service

Basic Computer Skills

Order Processing

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.