- You will work as a bilingual Customer Service Rep with Client Consumer Lending and will be responsible for providing quality customer experience while working to resolve customer complaints/inquiries.
- Spanish-speaking natives preferred
- Need to be able to READ + SPEAK spanish + english
- Will need to pass a bilingual assessment + pass bilingual phone screening
- Depending on the nature of the call, some scripts might not be translatable so may need to translate in the moment and relay to customer
24 hour call center; schedules given before acceptance Requires working either Saturday or Sunday with one weekday off
Must be available for range of the following shifts:
JUNE 1 - bilingual
5am - 1:30pm
6am - 2:30pm
7am - 3:30pm
8am to 4:30pm
9am - 5:30pm
10am - 6:30pm
10:30am - 7pm
11am - 7:30pm
11:30am - 8pm
12pm - 8:30pm
1pm - 9:30pm
2:30pm - 11pm
salary: $18 - $20 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: Bachelors
Responsibilities
- You will work as a Customer Service Rep with Client Consumer Lending and will be responsible for providing quality customer experience while working to resolve customer complaints/inquiries.
- Spanish-speaking natives preferred
- Need to be able to READ + SPEAK spanish + english
- Will need to pass a bilingual assessment + pass bilingual phone screening
- Depending on the nature of the call, some scripts might not be translatable so may need to translate in the moment and relay to customer
- Should feel comfortable learning banking terms while also speaking spanish
- Researching cases independently
- Types of calls include: Payments, lost/stolen cards, dispute, fraud, transaction review, digital options, balance transfers
- Responsible for reviewing the customer’s credit card profile, payments, reviewing accounts, assisting the customer understand their balances
- Inbound Call Center: 75-100 calls per day (higher volume calls in the earlier shifts)
- Calls around 3-5 minute approximately
- Calls are back to back and sometimes a breather in between calls
- Will transfer more escalated calls to another department
- ay in the life of…
- Call center environment
- At desk all day long- expectation to stay at desk
- Can be loud and busy
- Resource utilization
- System navigation is important skill
- Understanding tool bars
- Organizing desktop
- Use multiple windows
- Navigate when talking to customers
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
