operations coordinator.

We are looking for a versatile Operations & Customer Support Specialist to serve as the backbone of our daily workflow. This is a "multi-hat" role perfect for someone who enjoys a fast-paced environment where no two days are exactly the same. You will be the bridge between our customers, our sales team, and our warehouse operations, ensuring that orders flow smoothly from the initial PO to final billing.

The ideal candidate is detail-oriented enough to handle high-volume data entry, yet personable enough to provide top-tier service over the phone.

 

salary: $55,000 - $60,000 per year
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

Order Management & Billing

• High-Volume Order Entry: Receive and process 20–40 customer Purchase Orders (POs) daily, accurately converting them into Sales Orders within our ERP system.
• Billing: Execute customer invoicing and ensure all financial records for daily shipments are processed correctly.
• RGA Management: Process Returned Goods Authorizations (RGAs), coordinating between the customer and the warehouse to streamline returns and credits.

Inventory & Warehouse Liaison

• ERP Inventory Control: Manage the backend data for regular inventory counts. While you won't be counting boxes physically, you will be the "brain" in the ERP system, reconciling numbers and working daily with the warehouse team to ensure accuracy.
• Logistics Coordination: Provide real-time updates to customers regarding order readiness and shipment status.

Customer Experience

• Front-Line Support: Act as a primary point of contact for incoming calls, handling inquiries with professionalism and efficiency.
• Sales Support: Respond to requests for pricing, stock availability, and lead times for various product lines.
• Problem Solving: Navigate customer concerns regarding delivery timelines and order discrepancies.

Administrative Support

• Digital Record Keeping: Maintain a paperless environment by scanning and filing essential documents into our digital system.
• General Admin: Assist with various office tasks and projects as needed to support the overall efficiency of the team.

Skills

Operations

sales orders

Purchase Orders

change orders

Cycle Counting

Inventory - Physical

Call Center

Multi-tasking

Answering Phones

Decision Making

Documentation of Operations

Operations - Wholesale

Operations - Retail

Vendor Management

Stock Purchase

Written Communication

Qualifications

Years of experience: 0 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.