This position works cross-functionally with internal stakeholders (Finance, Legal, Brand Leadership, IT, Compliance) and external partners (franchisees, vendors) to deliver high-quality service, manage workflows, support contract-related processes, and uphold compliance requirements. The ideal candidate is detail-oriented, highly organized, analytical, and driven to improve processes while delivering exceptional customer service.
Qualifications Required:
- Experience in operations, franchise support, compliance, contract administration, or related field
- Analytical and problem-solving skills
- Excellent organizational and time management abilities, with the ability to handle multiple priorities
- Communication and customer service skills
- High attention to detail and commitment to accuracy
- Proficiency in Microsoft Office and experience with CRM or contract management systems
- Ability to work both independently and cross-functionally in a fast-paced environment
- Franchise industry experience
- Familiarity with franchise agreements, compliance standards, or contract lifecycle processes
- Experience with data analysis or reporting tools
- Exposure to MLS data or real estate operations
salary: $20 - $23 per hour
shift: First
work hours: 8 AM - 4 PM
education: Bachelors
Responsibilities
- Manage recruiting program intake, including monitoring shared inbox and responding to franchisee inquiries and submissions.
- Create and manage CRM requests to validate and process agent submissions.
- Prepare, track, and support execution of recruitment-related documents (e.g., Conversion Promissory Notes) within contract lifecycle systems.
- Serve as a key point of contact for franchisees and internal stakeholders. Franchise Compliance
- Support compliance processes, including compliance of domestic and international watch lists.
- Identify, research, and track potential compliance issues and partner with stakeholders to resolve them.
- Maintain accurate franchisee records and ensure proper documentation, approvals, and audit trails, including monitoring shared inbox.
- Assist with tracking violations, intent to terminate, termination and other contractual obligations.
- Partner with Finance, Legal, Compliance, Brand teams, and IT to support initiatives and resolve issues.
- Deliver responsive, high-quality customer service.
- Communicate program updates, compliance requirements, and process improvements effectively.
- Maintain attention to detail across high-volume administrative and compliance workflows.
- Identify process gaps and recommend enhancements to systems, workflows, and reporting.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
