What You'll Do
- Supervise, coach, and develop a team of 2–6 Client Service Representatives.
- Act as the primary escalation point for customer inquiries and service issues.
- Build relationships with customers and internal warehouse and operations teams.
- Coordinate order fulfillment activities to ensure accuracy and on-time delivery.
- Monitor customer accounts, service levels, and operational performance metrics.
- Utilize Excel and Smartsheet for reporting, tracking, and workflow management.
- Review and process shipping documentation, including Bills of Lading (BOLs).
- Identify opportunities for process improvements and enhanced customer experiences.
- Ensure customer requests are handled accurately, efficiently, and professionally.
- 3+ years of experience in customer service, client services, logistics, distribution, or warehouse operations.
- Previous supervisory, team lead, or management experience preferred.
- Proficiency with Microsoft Excel and Smartsheet.
- Experience working with Bills of Lading (BOLs) and shipping documentation.
- Excellent communication and relationship-building skills.
- Organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- A proactive mindset with a willingness to learn and adapt.
- Distribution center or warehouse operations.
- Transportation, logistics, or inventory control.
- Customer-facing operational support.
- Process improvement initiatives.
salary: $65,000 - $75,000 per year
shift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities
Key Responsibilities
- Supervise and develop a team of 2–6 Client Service Representatives.
- Serve as the primary escalation point for customer inquiries and service issues.
- Build and maintain relationships with customers and internal operational teams.
- Coordinate with warehouse and distribution teams to ensure timely and accurate order fulfillment.
- Monitor customer accounts, service levels, and operational performance metrics.
- Utilize Excel and Smartsheet to track customer activity, reporting, and workflow management.
- Review and process shipping documentation, including Bills of Lading (BOLs).
- Identify opportunities to improve processes, communication, and overall customer experience.
- Train, coach, and mentor team members to support performance and professional development.
- Ensure customer requests are handled accurately and efficiently while maintaining attention to detail.
The essential functions of this role include:
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
