customer relationship manager (account management).

Join a manufacturer of high-end, exceptional quality weatherproof cabinets, as an Customer Relationship Manager in Riverview, FL. Our client services customers throughout all parts of the United States, and some internationally. This is a full-cycle customer service position where you will handle a customer from initial contact, through the design process, all the way to the completion of the sale. **Do not look at this role as a "True Sales" role but more of  Customer Service based role from begging to ending of the sales process**

salary: $24 - $26 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

Customer Relationship Management:

• Build and maintain strong relationships with new and existing customers.
• Guide customers through the design and ordering process while partnering closely with the Design Team.
• Serve as a trusted resource for customer questions regarding products, designs, orders, and project timelines.
• Follow up with customers regarding open proposals, project updates, and next steps.
• Maintain relationships with contractors, designers, and repeat customers to support future business opportunities.
• Provide exceptional customer service via phone and email.

Account Coordination & Administration:

• Prepare customer quotes and proposals using QuickBase CRM.
• Process orders, customer payments, and project documentation.
• Enter and maintain accurate customer information within company systems.
• Create and organize job folders for production teams.
• Update customer records and project notes to ensure accurate communication and tracking.
• Coordinate with internal departments to ensure a smooth customer experience from order placement through completion.

Skills

Account Management

Answering Phones

Scheduling Appointments

Customer Service

Customer Relationship Management

Qualifications

Years of experience: 3 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.