service center representative.

Overview: The overall objective of this position is to perform the account maintenance, billing, reconciliation, reporting and/or customer service related activities. Duties could include one or more of the following: performing database maintenance and research tasks to support the contracts administration, cash control operations and assignment of medical record numbers, to generate and distribute contracts and member I.D. cards, to provide facilities support and to enter documents into the workflow imaging system. Requirement: Minimum of 2 years experience in accounting, finance or related field preferred Proficiency in math, data entry, typing, spelling and grammar, for which tests are required Demonstrated ability to work in a team-based environment Successful customer service track record Ability to diagnose, analyze and solve a variety of quantitative and qualitative problems Ability to communicate clearly and professionally Computer experience preferably in a PC windows based environment Willing to learn new tasks and adapt to new business requirements Excellent conflict resolution and decision making capabilities Ability to work productively at multiple tasks  

salary: $24.99 - $25 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Identifying, researching and reconciling billing payments amounts to ensure accurate eligibility determination, payment, revenue and membership records
Setting up and maintaining member data including but not limited to processing enrollments, corrections, retroactivity adjustments and terminations
Supporting eligibility inquiries
Ensuring bills are correct and mailed timely
Interacting with purchaser benefit administrators to answer questions and explain Health Plan policy and contractual provisions related to membership and billing. Resolving related problems
Assisting Health Plan purchaser contacts and sales and service representatives in the sales process and the analysis and resolution of problems related to membership accounting
Resolving payment discrepancies and delinquencies
 




Skills

account maintenance

billing

Customer Service

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.