This fast-paced position balances routine referral processing, healthcare provider coordination, and empathetic patient contact to drive seamless onboarding. If you possess a strong customer-facing background, exceptional data integrity, and a true dedication to patient-centric care, this contract opportunity is your chance to expand your virtual call center career from the comfort of your home office. All critical processing hardware and computer technology are fully provided!
salary: $19.99 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Position Summary: Support specialty pharmaceutical programs by managing routine patient onboarding, verification, and intake processes. This role focus heavily on entering accurate data into tracking platforms, resolving patient inquiries, and managing account milestones from initial contact to determination.
Key Responsibilities:
- Create and complete accurate patient referrals and applications inside the centralized CRM platform.
- Resolve patient questions and concerns regarding their specific journey and application status.
- Enter detailed, accurate, and clear information into proprietary software while actively conversing on the phone.
- Place outbound phone calls for patient follow-ups or file confirmations.
- Maintain top-tier quality and provide an empathetic, supportive experience to callers while keeping conversational control.
- Collaborate with patient referral sources, including healthcare providers, to process new applicants.
- High School Diploma or equivalent education is required.
- 2 to 4 years of related customer-facing experience and/or training is desired.
- Proven capability to type a minimum of 40 words per minute (WPM) and transcribe notes simultaneously while speaking.
- Advanced technical proficiency navigating Microsoft products and video conferencing tools like Zoom and Microsoft Teams (video-on work may be required).
- Driven to reach strict production targets and adhere thoroughly to corporate attendance rules.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
