⚙️ Core Responsibilities
- Manage a high-volume transactional queue, processing 500 to 1,000 incoming tickets per day via the corporate ticketing system.
- Maintain strict pacing metrics, consistently achieving a baseline of 125 completed transactions per day.
- Execute daily and monthly accounts receivable reconciliations, identifying and resolving complex billing variances across pure revenue streams.
- Shadow current team leads immediately upon onboarding to rapidly download workflows, tenant/client billing profiles, and internal control policies.
- Audit and reconcile multi-channel invoice data entries to ensure seamless compliance with corporate financial standards.
- Deliver professional, polished internal and external correspondence regarding billing discrepancies and adjustments.
- 2+ years of experience utilizing a large-scale, enterprise-level ERP (SAP experience is highly preferred).
- Prior experience managing workflow queues within a formal corporate ticketing system (Jira experience a major plus).
- strong proficiency in Microsoft Excel, specifically geared towards heavy data manipulation and account reconciliations.
- Proven track record handling high-volume, high-transaction environments (e.g., corporate retail, large logistics, or telecom shared services hubs).
- Excellent verbal and written communication skills,
salary: $24 - $26 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities
Primary Responsibilities:
• Process credit card requests received via fax, email, and phone, ensuring accuracy
and timely execution.
• Reconcile payments and refunds, updating order details accordingly.
• Issue credit memos based on authorized approvals and in compliance with company
policy.
• Initiate refunds for existing credits, ensuring adherence to policy and procedure.
• Validate balances reviewing cash application postings ensuring proper reconciliation
and issuance of credit memos.
• Process write-off requests for open invoices identified as unrecoverable or
uncollectable, ensuring proper documentation and adherence to company policies
and procedures.
• Field inbound queue calls related to credit card payment requests.
• Accurately process lockbox payment files as part of the cash application process.
• Monitor and address incoming requests in the BSN Billing general mailbox.
• Meet all departmental Service Level Agreements (SLA) to ensure timely processing of
tasks.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
