In this role, you will be the friendly voice on the phone assisting patients, verifying basic information, and answering general questions about appointments and portal access. Email tyler.biery@randstadusa.com with your resume and explanation as to why you are right for this role. Applicants that don't do this will not be reviewed.
salary: $18 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
What You'll Do
- Answer incoming calls from patients and healthcare providers with patience and care
- Help callers schedule or reschedule appointments and update personal information
- Answer basic questions about patient account balances and general portal login steps
- Accurately type notes and log call details into our system while speaking with callers
- Connect patients with nurses, billing specialists, or local clinic staff when needed
- Protect patient privacy by following basic security and HIPAA guidelines
- High school diploma or GED equivalent
- At least 1 year of experience in customer service or call centers
- Comfortable navigating multiple computer screens and typing while talking
- Communication skills with a clear, calm, and friendly phone manner
- Reliable high-speed internet and a quiet, distraction-free workspace at home
- Punctual and dependable attitude with a desire to learn
- Hourly pay starting at $18.00 to $20.00 depending on background and experience
- Fully paid, structured training program to set you up for success
- Laptop, headset, and all necessary tech equipment provided directly to you
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
