salary: $19 - $21 per hour
shift: Second
work hours: 4 PM - 10 PM
education: No Degree Required
Responsibilities
Customer Service
- Serve as a primary point of contact for customers via phone, chat, or email, resolving account inquiries, product and reward feature questions and referral to partners, and service requests.
- Provide flawless troubleshooting and issue resolution for customer concerns, escalating when necessary.
- Educate customers on products, services, digital tools, and account features to support engagement, retention, and cross-selling.
- De-escalate difficult customer interactions with professionalism and sound judgment.
- Maintain accurate, detailed documentation of customer interactions in the CRM/servicing platform.
- Follow process and procedure documentation.
- Adhere to SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
- Process routine requests (e.g., account questions, in-app support, password resets, reward questions, dispute intake, etc.).
- Research customer questions, escalating complex cases (research, money movement, fraud, etc.) as needed.
- Follow up on open cases to ensure timely resolution and customer satisfaction.
- Coordinate with other departments to resolve multi-step or cross-functional customer issues.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
