Your Impact and Opportunities In this role, you will drive business growth and champion customer success.
- Accelerate sales by receiving inbound calls, understanding prospect needs, and recommending tailored dental insurance products.
- Guide customers seamlessly through the application and payment options to successfully secure the sale.
- Resolve complex inquiries for existing members regarding eligibility, benefits, and claims.
- Analyze data to adjust claims accurately and meticulously document customer interactions to maintain system integrity.
- Proactively engage with prospects through electronic and written inquiries to expand our reach.
- Optimize operations by performing detailed eligibility verifications for specific programs.
- Active Insurance sales license required (e.g., Life, Accident, Sickness).
- 4 years of successful customer service sales experience within a call center.
- Ability to pass basic computer, telephone skills, and math assessments.
- Demonstrated organizational skills to navigate constant customer contact and workflow distribution.
- Ability to learn and retain new processes and contact center guidelines.
- Compensation: $22/hour.
- Work Schedule: Training Monday - Friday 9:00 am - 6:00 pm ET Post Training Work schedule Monday - Friday, 12:00 PM - 9:00 PM EST.
- Work Model: 100% Remote. You must provide your own must provide their own computer and internet. (MacBooks are not compatible) Computer must run Windows 11 with approximately Intel i5/AMD Ryzen 5 equivalent or better and minimum 16 GB RAM. Internet: 300 Mbps plan recommended; minimum 100 Mbps download.
- Employment Type: Temp-to-Hire.
- Comprehensive training provided to ensure you feel confident in your success.
salary: $20 - $22 per hour
shift: First
work hours: 12 PM - 9 PM
education: Bachelors
Responsibilities
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Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
