- Handle a high volume of inbound calls from patients regarding appointment scheduling, treatment inquiries, and practice details.
- Focus on patient satisfaction, active listening, and providing warm, reassuring service on every call.
- Verify patient demographic information, insurance coverage, and eligibility in real-time.
- Address basic billing questions, collect co-pays, and route complex clinical inquiries to triage or clinical staff.
- Maintain strict confidentiality in accordance with HIPAA regulations and office policies.
- Mindset: Highly reliable, punctual, and fully committed to building a career in healthcare.
- Skills: Clear and empathetic communication, sharp multi-tasking, and great problem-solving under fast-paced conditions.
- Tech Savvy: Ability to quickly learn electronic health record (EHR) and dental practice management software.
- Experience: Background in customer service, call centers, or hospitality preferred (medical/dental office experience is a plus, but not required).
- Clear, merit-based career progression into Patient Coordination, Medical/Dental Billing, or Office Management.
- Positive, fun, and patient-centered team environment.
- Comprehensive on-the-job training in healthcare systems and terminology.
- Competitive compensation, healthcare benefits, paid time off, and retirement options.
Looking for More Than Just a Job? Launch Your Healthcare Career Today!
We are hiring an immediate full-time Healthcare & Dental Customer Service Representative to be the welcoming voice of our growing practice.
If you are reliable, sharp, empathetic, and ready to go "all-in," this is your opportunity to build a long-term, stable career in the medical field!
salary: $18 - $19 per hour
shift: First
work hours: 7:30 AM - 4 PM
education: Associate
Responsibilities
Key Responsibilities
- Handle a high volume of inbound calls from patients regarding appointment scheduling, treatment inquiries, and practice details.
- Focus on patient satisfaction, active listening, and providing warm, reassuring service on every call.
- Verify patient demographic information, insurance coverage, and eligibility in real-time.
- Address basic billing questions, collect co-pays, and route complex clinical inquiries to triage or clinical staff.
- Maintain strict confidentiality in accordance with HIPAA regulations and office policies.
- Mindset: Highly reliable, punctual, and fully committed to building a career in healthcare.
- Skills: Clear and empathetic communication, sharp multi-tasking, and great problem-solving under fast-paced conditions.
- Tech Savvy: Ability to quickly learn electronic health record (EHR) and dental practice management software.
- Experience: Background in customer service, call centers, or hospitality preferred (medical/dental office experience is a plus, but not required).
- working in a smoke free environment
Skills
- Telephone Etiquette (3 years of experience is required)
- Active Listening (2 years of experience is required)
- Customer Service (3 years of experience is required)
- Handling inbound calls (2 years of experience is required)
- Customer facing (2 years of experience is required)
- Microsoft Excel (2 years of experience is required)
- Customer support (3 years of experience is required)
- Reliability (5 years of experience is required)
- Career driven (2 years of experience is required)
- Healthcare (2 years of experience is required)
- Scheduling Appointments (2 years of experience is required)
- Bilingual -English and Spanish (3 years of experience is required)
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
