Job Summary We are seeking a dedicated and adaptable Customer Service Representative to join our team on-site in Dallas, TX. In this role, you will serve as a central point of contact, managing incoming calls, documenting work requests, and dispatching tasks efficiently. The ideal candidate thrives in a fast-paced environment and brings a commitment to excellent customer service and operational efficiency. Key Responsibilities Customer Support & Dispatch: Answer phone calls from public and internal customers (employees, patients, visitors). Accurately document and dispatch work requests. Security & Monitoring: Monitor facility environmental alarms, including doors, gates, parking lot intercoms, and CCTV systems. Workflow Management: Assist with organizing workflow and assignments for patient transporters. Provide shift coverage for other representatives as needed. Process Improvement: Provide actionable feedback to leadership on ways to improve processes, increase efficiencies, and maximize departmental performance. Special Projects: Lead or participate in various projects in support of the department. General Duties: Perform all position-appropriate duties in a competent, professional, and courteous manner. Qualifications & Skills Education: High School Diploma or GED Equivalent. Experience: Minimum 1+ year of relevant experience required. Experience in an administrative support role, customer service, call center, healthcare, or dispatch service is highly preferred. Technical Skills: Proficiency with the Microsoft Office Suite. Communication: Excellent ability to read, write, and comprehend instructions, memos, and correspondence in English. Soft Skills: conflict resolution and customer service skills. Must be able to successfully navigate a fast-paced, occasionally stressful environment. Physical Requirements & Working Conditions Physical Demands: Requires sitting in the same location, standing, and walking. Must be able to stoop, climb, and lift light materials or equipment (10 to 20 lbs). Environment: Located in an indoor area with frequent exposure to mild physical discomfort from dust, temperature, and noise. Safety: This role does not involve exposure to respiratory particulates, blood, body fluids, or other potentially infectious materials.
salary: $17.99 - $18 per hour
shift: First
work hours: 11 AM - 7:30 PM
education: High School
Responsibilities
Customer Support & Dispatch: Answer phone calls from public and internal customers (employees, patients, visitors). Accurately document and dispatch work requests.
Security & Monitoring: Monitor facility environmental alarms, including doors, gates, parking lot intercoms, and CCTV systems.
Workflow Management: Assist with organizing workflow and assignments for patient transporters. Provide shift coverage for other representatives as needed.
Process Improvement: Provide actionable feedback to leadership on ways to improve processes, increase efficiencies, and maximize departmental performance.
Special Projects: Lead or participate in various projects in support of the department.
General Duties: Perform all position-appropriate duties in a competent, professional, and courteous manner.
Skills
Customer ServiceAdministrative Supportdispatch responsibilities
QualificationsYears of experience: 1 yearExperience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
