The role serves as a key link between business users, IT, HR Services, and external vendors, supporting Benefits and HR technology initiatives from requirements and testing through implementation and ongoing support. The Benefits Systems Analyst also provides reporting, training, documentation, and issue resolution to ensure reliable and user-friendly Benefits systems.
Critical Competencies
- Benefits systems and HRIS knowledge
- Excellent analytical, data analysis, and problem-solving skills
- Understanding of HR and Benefits processes and data
- Ability to troubleshoot complex technical and business issues
- data integrity, data manipulation, and reporting skills
- Ability to assess technical solutions and business requirements
- Communication and stakeholder management skills
- Ability to collaborate effectively with HR, IT, Payroll, vendors, and end users
- Customer service orientation and ability to build trust
- Ownership, judgment, and ability to appropriately escalate issues
- High attention to detail and commitment to data accuracy
- Organization and time management skills
- Process improvement and automation mindset
- Ability to manage multiple priorities and projects
- High level of integrity, credibility, and professionalism
- Support HR Shared Services and HRIS environments as well as vendor interfaces
- System testing, data analysis, and process improvement
- Proficiency with Microsoft Office, particularly Excel, and HRIS/Benefits systems such as Successfactors/SAP, and ADP
- Bachelor's degree in Human Resources or related field
- 5+ years of relevant experience supporting HR, Compensation, Benefits administration systems, Payroll, or related systems
salary: $40 - $44 per hour
shift: First
work hours: 8 AM - 4 PM
education: Bachelors
Responsibilities
- Serve as the subject matter expert for Benefits systems, ensuring system functionality, data integrity, and alignment with business needs.
- Coordinate and support system-related activities across the HR and Benefits community.
- Maintain accurate Benefits data, system configurations, integrations, and vendor interfaces.
- Manage vendor file feeds, review discrepancy reports, and coordinate timely corrections.
- Provide system reporting and data to support Benefits and HR business needs.
- Partner with HR, Payroll, IT, vendors, and other stakeholders to resolve data and system issues.
- Resolve system issues, identify root causes, and determine appropriate actions and communications.
- Serve as the link between business users, IT Services, HR Services, and vendors to facilitate effective issue resolution.
- Assess technical and business impacts of system issues and recommend appropriate solutions.
- Escalate complex issues appropriately while maintaining ownership through resolution.
- Provide timely and effective support to HR Services, Benefits, Payroll, and other system users.
- Actively participate in Benefits, HR, Payroll, and system-related projects and initiatives.
- Support system enhancements and implementations from requirements through testing and deployment.
- Develop and execute user acceptance testing to validate system functionality and data integrity.
- Coordinate with IT, vendors, and business stakeholders to identify and resolve implementation issues.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
