In this key remote position, you will serve as a vital communication link between the health plan, guardians, and community providers regarding Psychiatric Residential Treatment Facility (PRTF) levels of care. Working standard business hours (Monday through Friday, 8:00 AM – 5:00 PM), you will accurately track and document member updates throughout the PRTF admission, 60-day review, and discharge processes. You will collaborate closely with Senior Care Managers and regional Care Managers across Kansas to ensure members are connected to essential health plan and community resources. Additionally, you will maintain and update weekly state-mandated tracking reports for KDADS to ensure all deadlines and turnaround times are met. If you bring strong computer literacy, exceptional organizational skills, and a self-driven mindset, this contract opportunity offers a fulfilling platform to support members and families.
salary: $22.99 - $23 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Position Summary:
Serve as the primary communication link for PRTF level-of-care requests, accurately tracking admissions and discharges, facilitating guardian/provider outreach, and maintaining state-mandated documentation.
Key Responsibilities:
- Maintain accurate tracking and documentation for PRTF prior authorizations, admissions, 60-day reviews, and discharge processes.
- Serve as the communication link between internal care management teams, guardians, and external community providers.
- Compile and update weekly tracking reports for KDADS regarding PRTF waitlists, approvals, admissions, and discharges.
- Conduct member outreach via telephone to assist with care plan next steps, welcome letters, educational materials, and Social Determinants of Health (SDOH) community resources.
- Maintain non-clinical member records in accordance with state guidelines and regulatory standards.
- High School Diploma or GED required; Bachelor's degree in Behavioral Health (Social Work, Psychology, etc.) preferred.
- High proficiency in computer applications, including Microsoft Excel, Outlook, and Electronic Health Record (EHR) systems.
- Excellent organizational skills, strong attention to detail, and the ability to track multiple complex requests within tight deadlines.
- Dedicated, private home workspace located in the state of Kansas.
Skills
Qualifications
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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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