claims representative.

Ready to grow your career? As a Group Benefits & Claims Representative, you'll gain valuable industry experience while earning steady pay increases as you learn. Enjoy a balanced workday mixing customer calls with back-office casework, a supportive team environment, and clear training milestones designed to help you succeed from day one!

Location: Fully Remote Pay & Career Progression:

• Starting Rate: $18.00/hr ($19.00/hr for Spanish)
  
  
• Performance Increases: Earn up to $19.50/hr ($20.50/hr) within your first 6 months through completed training milestones.
  
  

Schedule Requirements:

• Training (M–F): 8:30 AM – 5:00 PM EST
  
  
• Regular Shift: 8-hour shifts scheduled Monday–Friday between 8:00 AM – 8:00 PM EST
  
  

salary: $18 - $19 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

Key Responsibilities

• Claims & Inquiries: Process incoming inquiries and First Notices of Loss (FNOL) for group life, short/long-term disability, and absence management.
  
  
• Issue Resolution: Resolve standard and complex customer queries; collaborate with senior advocates and leadership on escalated cases.
  
  
• Multi-Channel Communication: Interact professionally with internal partners, insureds, and claimants via phone, email, and digital messaging.
  
  
• Documentation & Compliance: Prepare standard correspondence, input accurate claim records, and adhere strictly to corporate risk and compliance guidelines.
  
  
• Performance Metrics: Consistently meet established team quality, productivity, and phone performance objectives.
  
  

Qualifications

Required:

• High School Diploma or GED equivalent.
  
  
• 6+ months of customer service or contact center experience.
  
  
• strong verbal and written communication skills with high attention to detail.
  
  
• Proven ability to navigate multiple Windows-based systems and software programs simultaneously.
  
  
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
  
  
• Flexibility to work mandatory overtime, holiday schedules, or shift rotations during peak volume seasons.
  
  

Preferred:

• Prior experience in life insurance, disability claims, or employee group benefits.
  
  
• Practical understanding of risk management and compliance procedures in a financial/insurance setting.
  
  

Skills

Telephone Etiquette

Empathy

Basic Software Skills

Basic Computer Skills

Qualifications

Years of experience: 1 year

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.