Hours: Mon–Fri (~32 hrs/wk) | Flexible daytime shifts (e.g., 9am–3pm or 10am–2pm EST)
We are seeking an empathetic, detail-oriented Claims Office Support Specialist to serve as the front desk point of contact for customers completing total loss paperwork. You will combine face-to-face customer service with accurate administrative processing.
Key Responsibilities
- Front Desk Lead: Greet office visitors and handle incoming/outgoing mail, faxes, FedEx labels, and supply ordering.
- Customer Support: Assist customers face-to-face with total loss documents, verifying information with patience and empathy.
- Claims Admin: Perform data entry into internal claims systems, quality-check documents for accuracy, and process payments.
- Collaboration: Work independently while coordinating with claims admin support specialists as needed.
- Education: High School Diploma or GED equivalent.
- Experience: 2–3 years in face-to-face customer service.
- Skills: Excellent verbal/written communication, proficiency in MS Office, strong attention to detail, and ability to multitask.
- Active Notary Public in VT (or willingness to become one—we will help you get certified!).
- Multiple years of customer service experience.
- Prior experience in the insurance industry.
salary: $19 - $21 per hour
shift: First
work hours: 9 AM - 3 PM
education: High School
Responsibilities
• Point of Contact at the Front Desk of claims office
• Working with customers on their total loss paperwork and verifying information
• Obtaining documents from customers
• Handling payments
• Entering information into claims system
• Printing, faxing, mailing - outgoing and incoming
• Supply ordering, filing, organizing
• Tasks from internal system/queue to complete - creating FedEx labels, mailing, and faxing
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
