mechanical claims manager.

Are you a claims leader who knows how to turn a complex customer dispute into a masterclass in team coaching and operational excellence? We are seeking an operational leader to head our mechanical claims contact center team, driving high-standard adjudication and exceptional customer experiences. In this role, you will mentor a dedicated group of specialists, resolve complex claim escalations, and optimize daily workflows to maintain peak service levels. If you bring an extensive claims administration background and thrive on turning metrics into team success, we want to hear from you. Qualified candidates should send their updated resume to: julie.toennies@randstadusa.com.

salary: $71,250 - $90,000 per year
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

Key Responsibilities & Qualifications

• Team Leadership & Talent Development: Lead, hire, and mentor a front-line claims team in an active contact center environment, using targeted coaching, clear KPIs, and routine performance evaluations to drive engagement and career growth.
  
  
• Adjudication & Regulatory Compliance: Oversee the end-to-end resolution of mechanical claims, providing technical direction on complex files while ensuring strict adherence to policy contracts, state insurance regulations, and fair claims standards.
  
  
• Escalation Management & Partner Support: Act as the primary escalation point for high-touch customer disputes, agency inquiries, and formal regulatory matters (e.g., DOI and BBB), ensuring transparent, timely resolution.
  
  
• Operational Performance & Workflow Optimization: Track team productivity and service levels through data analysis, partnering with internal departments to refine standard operating procedures, support QA initiatives, and roll out new product workflows.
  
  
• Core Requirements: 5+ years of progressive leadership within claims administration paired with 2+ years supervising high-volume call center operations; advanced communication and problem-solving skills; and proficiency in Microsoft Office tools (including Access and Outlook).
  
  

Skills

Claims

Managing

Mechanical Maintenance

Organization

Answering Phones

Oral Communication

Qualifications

Years of experience: 5 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.