Requirements: • 1–2+ years high-volume call center experience • ability to communicate on phones & have an upsell mindset • Tech-savvy; merchant processing background is a plus
Compensation & Perks: • $60,000 base + uncapped monthly commissions • 17 days PTO/sick leave • Full Health, Dental, Vision & 401(k)
Apply today!
salary: $55,000 - $60,000 per year
shift: First
work hours: 9 AM - 6 PM
education: High School
Responsibilities
Key Responsibilities
- High-Volume Communications: Manage 150+ inbound and outbound calls daily, delivering swift resolutions to business clients while maintaining target average handle times (AHT).
- Technical & Account Support: Guide business owners through POS hardware troubleshooting, payment gateway configurations, statement reconciliations, and fee structure inquiries.
- Drive Commission Income: Proactively identify account enhancement opportunities—such as hardware upgrades, expedited funding programs, gift card integrations, and advanced processing solutions—to maximize monthly earnings.
- Client Retention & De-escalation: Mitigate account churn by resolving high-friction billing and service disputes, clarifying fee structures, and implementing retention-focused account adjustments.
- Accurate CRM Documentation: Maintain real-time documentation of merchant interactions, trouble tickets, and account modifications in the internal CRM.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
