care coordinator.

As a Remote Patient Access Representative, you will serve as a compassionate advocate and primary guide for patients navigating complex medical therapies. In this role, you will answer inquiries, assist with program applications, verify insurance details, and coordinate with healthcare providers to help patients access life-saving treatments without delay. We offer a structured, collaborative virtual environment that values continuous learning, clear performance goals, and supportive leadership. Key Responsibilities Guide patients through enrollment, therapy journey status, and access programs via phone Accurately log case details in proprietary CRM software while actively conversing with callers Coordinate with healthcare providers to process applications and verify records Conduct outbound follow-ups while delivering compassionate, patient-first support Qualifications High school diploma or GED required 2–4 years of customer service or call center experience (pharmacy/healthcare a plus) Typing speed of at least 40 WPM with real-time call transcription skills Proficient with Microsoft Office, Zoom, and MS Teams with webcam capability

salary: $19.99 - $20 per hour
shift: First
work hours: 7 AM - 7 PM
education: High School

Responsibilities

Guide patients through enrollment, therapy journey status, and access programs via phone
Accurately log case details in proprietary CRM software while actively conversing with callers
Coordinate with healthcare providers to process applications and verify records
Conduct outbound follow-ups while delivering compassionate, patient-first support




Skills

40 WPM

Microsoft Office

customer service, call center

Qualifications

Years of experience: 2 years

Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.