Why Apply Through Randstad?
- Dedicated recruiting support to guide you through every step of the interview and onboarding process.
- Direct access to long-term career growth opportunities with an industry leader.
- Competitive compensation paired with weekly pay and eligible benefits options (medical, dental, vision, and 401k) during your initial contract phase. Once converted to a permanent employee, you will unlock a premium benefits package designed to take care of you and your family from day one.
- Paid Training Program: Comprehensive 4-week onboarding, Monday through Friday, 9:00 AM – 6:00 PM (100% attendance required).
- Shift Availability: Flexible shift options are available following training, including Morning, Afternoon, and Overnight rosters.
- Location: 100% on-site in Fort Lauderdale, FL.
- Experience: Minimum of 1 year of high-volume call center or dispatch experience (required).
- Education: High School Diploma, GED, or equivalent required.
- Pre-Employment Screening: Must be willing to submit to and successfully pass a comprehensive background check and drug screen.
salary: $21.45 - $22.23 per hour
shift: First
work hours: 12 AM - 12 PM
education: High School
Responsibilities
What You’ll Do
- Handle Emergency & Roadside Events: Serve as the primary point of contact for incoming emergency calls, stolen vehicle location protocols, and immediate roadside assistance dispatch.
- Deliver Connected-Vehicle Support: Troubleshoot and resolve incoming inquiries related to proprietary in-vehicle connectivity platforms, advanced software features, and telematics systems.
- De-escalate & Resolve Under Pressure: Use quick problem-solving and structured root-cause analysis to de-escalate urgent situations, build trust, and maintain customer loyalty.
- Provide Dual-Language Fluency: Seamlessly assist motorists across North America an Canda in both English and French (spoken and written).
- Maintain High Performance Standards: Meet established quality, documentation, and response-time metrics in a dynamic, protocol-driven operations environment.
- Call Center Experience: 1+ years of proven success in a fast-paced, high-volume contact center, dispatch center, or technical support environment.
- Crisis Management Capabilities: A calm, empathetic demeanor with the ability to think critically and make decisive choices during sensitive, time-sensitive calls.
- Proficiency: Fluency in reading, writing, and speaking both English and French.
- Problem-Solving Mindset: A proactive drive to investigate inquiries, navigate technical program guidelines, and deliver clear solutions.
The essential functions of this role include:
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
