Why Apply Through Randstad?
- Dedicated recruiting support to guide you through every step of the interview and onboarding process.
- Direct access to long-term career growth opportunities with an industry leader.
- Competitive compensation paired with weekly pay and eligible benefits options (medical, dental, vision, and 401k) during your initial contract phase. Once converted to a permanent employee, you will unlock a premium benefits package designed to take care of you and your family from day one.
- Paid Training Program: Comprehensive 4-week onboarding, Monday through Friday, 9:00 AM – 6:00 PM (100% attendance required).
- Shift Availability: Flexible shift options are available following training, including Morning, Afternoon, and Overnight rosters.
- Location: 100% on-site in Fort Lauderdale, FL.
- Experience: Minimum of 1 year of high-volume call center or dispatch experience (required).
- Education: High School Diploma, GED, or equivalent required.
- Pre-Employment Screening: Must be willing to submit to and successfully pass a comprehensive background check and drug screen.
Responsibilities
- Be the First Responder: Promptly answer incoming emergency calls from drivers involved in automobile accidents.
- Coordinate Lifelines: Gather critical information and swiftly dispatch police, fire, or medical services to the scene.
- Provide Vital Services: Assist with Stolen Vehicle Recovery, Automatic Collision Notifications, and Enhanced Roadside Assistance.
- Be the Calm in the Storm: Offer emotional support, reassurance, and clear guidance to callers in high-distress situations.
What You Bring
- Call Center Experience: 1+ years of proven success in a fast-paced, high-volume contact center, dispatch center, or technical support environment.
- Crisis Management Capabilities: A calm, empathetic demeanor with the ability to think critically and make decisive choices during sensitive, time-sensitive calls.
- Problem-Solving Mindset: A proactive drive to investigate inquiries, navigate technical program guidelines, and deliver clear solutions.
- Active Listening (1 year of experience is required)
- Advanced computer skills (1 year of experience is required)
- Adapting to Change
- Fluency in English
- Manage high volume of calls (1 year of experience is required)
- Apply product knowledge (1 year of experience is preferred)
- Resilience and Work ethic
- Adherence to Schedules
- Luxury Brand Ambassador (1 year of experience is required)
- Empathetic Communicator
- Detail-Oriented and Patient
- Manage Emergency calls (6 months of experience is required)
- Call Center Support (1 year of experience is required)
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
