salary: $18.51 - $18.52 per hour
shift: First
work hours: 10:30 AM - 7 PM
education: High School
Responsibilities
About the Role
Serve as the primary point of contact for high-revenue commercial clients via inbound phone channels. In this role, you will analyze client requests, troubleshoot issues, and provide timely resolutions exclusively for Commercial Loan and Credit products. You will partner with internal teams to deliver technical and operational support, ensuring a seamless client experience.
Key Responsibilities
- Client Engagement: Serve as the first-touch contact for high-value clients, fielding and resolving inquiries primarily via phone, with supplemental email support.
- Product Support: Analyze, research, and resolve complex issues related strictly to Commercial Loan and Credit portfolios.
- Cross-Functional Collaboration: Partner with internal business units to escalate and resolve client technical support inquiries and account issues.
- Relationship Management: Build trust and strengthen relationships with both clients and internal stakeholders to drive client retention and satisfaction.
- Systems & Research: Conduct targeted research and navigate multiple proprietary banking systems to execute client requests accurately.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
