In this role, you will be the frontline voice and trusted resource for our diverse community of clients. You will deliver warm, solutions-focused support across digital channels—primarily email, along with chat, text, and phone—in both English and Spanish. This position offers structured training to build operational expertise and industry licensing, with clear pathways for rapid advancement.
What You Bring
- English/Spanish Fluency: Full professional verbal and written fluency in English and Spanish; ability to explain complex coverage terms clearly in both languages.
- Experience: High school diploma or GED; 1+ years in customer service, call centers, retail banking, insurance, or financial services preferred.
- Communication & Tech: great interpersonal skills, cultural awareness, and comfort navigating multiple digital tools simultaneously (experience with Salesforce or carrier portals is a plus).
- Work Ethic: High accountability, sharp attention to detail, and comfort meeting productivity and quality benchmarks.
- Licensing: Eligibility and drive to obtain state licensing with full company sponsorship. (Active P&C or Personal Lines license is a plus!)
- Competitive Pay: $20.00 – $25.00/hour.
- Sponsored Licensing & Career Growth: Paid exam fees, study support, and transparent promotion tracks into senior operations, underwriting, or account management.
- Training & Mentorship: Comprehensive onboarding, carrier platform training, and ongoing coaching.
- Inclusive Culture: A collaborative team that celebrates diversity and language capabilities.
salary: $41,600 - $52,000 per year
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Client Communication: Deliver prompt, professional, and empathetic support in both English and Spanish, translating complex insurance concepts and policy details into clear, accessible language for policyholders.
- Deliver Client-Centric Support: Provide prompt, professional, and empathetic assistance to client inquiries, ensuring a high-touch, first-class customer experience.
- Manage High-Volume Inquiries: Prioritize and resolve 50+ client requests daily across established workflows while meeting strict quality, turnaround, and accuracy standards.
- Navigate Multi-System Workflows: Seamlessly toggle between internal CRMs (Salesforce), carrier platforms, knowledge bases, and communication tools to review policies and process requests.
- Ensure Precise Documentation: Accurately record every interaction and case detail across internal and carrier systems to preserve data integrity and compliance.
- Collaborate & Escalate: Independently resolve routine issues, collaborating with cross-functional teams and escalating complex scenarios when appropriate.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
