You will manage the lifecycle of Labor & Material (L&M) quotes within our internal service management platform, helping drive the speed and reliability of our national service delivery.
Key Responsibilities
- Quote Management: Proactively monitor technician-generated quotes within the service platform to ensure timely completion and delivery to customers.
- Field Collaboration: Work closely with regional field teams to resolve quote-related issues, clarify details, and improve overall turnaround times.
- Documentation: Maintain accurate, up-to-date records of quote statuses and outcomes to ensure operational transparency.
- Process Oversight: Identify and escalate bottlenecks to ensure the quoting pipeline remains efficient and accurate.
- Organizational Mastery: Proven ability to prioritize multiple tasks effectively in a high-volume environment.
- Software Proficiency: Intermediate skills in Microsoft Office 365 (Excel, SharePoint, Word, and Teams) are required.
- Communication: interpersonal skills with the ability to work cross-functionally with diverse, remote teams.
- Problem-Solving: Analytical mindset with a proactive approach to resolving discrepancies.
- Professionalism: A positive, collaborative attitude with a focus on customer satisfaction.
- 2 Specialists located in the Northeast
- 2 Specialists located in the South Atlantic
- 3 Specialists located in the Central region
- 2 Specialists located in the Pacific Southwest
salary: $20 - $25 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Key Responsibilities:
• Monitor and follow up on technician-generated quotes in NxGen to ensure completion and customer delivery.
• Collaborate with field teams to resolve quote-related issues and improve turnaround times.
• Maintain accurate records and documentation of quote status and outcomes.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
