Pay: $60,000 – $65,000 / year
Industrial Machinery Role: Hands-on manufacturing, mechanical, and electrical equipment expertise required. (No IT/Software)
Know industrial machinery inside and out? We're looking for a Senior Technical Support Coordinator in Charlotte to lead equipment troubleshooting and field service dispatch. If you can read schematics and solve complex mechanical breakdowns, let’s talk.
What You’ll Do
- Machinery Support: Remotely diagnose mechanical, electrical, hydraulic, and control system issues using industrial schematics.
- Service Dispatch: Prioritize repair requests and dispatch field techs based on urgency, skill, and location.
- Technical Escalation: Act as the expert lead for severe machinery breakdowns and mentor field service techs.
- Parts & Operations: Oversee repair tickets end-to-end while coordinating parts and warranty claims.
salary: $60,000 - $65,000 per year
shift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities
Essential Duties & Responsibilities
Technical Customer Support
- Serve as primary contact for customer equipment support via phone, email, and digital channels.
- Remotely troubleshoot mechanical, electrical, hydraulic, and control systems using technical drawings and schematics.
- Evaluate issues to determine remote resolution steps versus on-site service requirements.
- Assist customers with machine operation, maintenance, repairs, upgrades, accessories, and warranty inquiries.
- Evaluate incoming service requests, prioritize calls, and schedule/dispatch field service technicians based on skill set, urgency, and geography.
- Provide technicians with comprehensive job details, technical findings, and site information prior to dispatch.
- Monitor open service requests through completion while minimizing unnecessary travel through effective remote support.
- Coordinate with internal departments regarding parts, warranty coverage, and technical documentation.
- Serve as the escalation point for complex diagnostic challenges for both customers and field technicians.
- Assist with difficult installations, upgrades, repairs, and parts identification.
- Analyze recurring issues to provide feedback on product quality and reliability.
- Coach and mentor service team members to expand internal technical capabilities.
The essential functions of this role include:
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
