helpdesk support i.

job summary:
Come join a growing company in Louisville KY! We have an opening for a Helpdesk Support position with a minimum of 2 years experience. IT Helpdesk experience is a plus! This role will provide hardware, software, and systems support for the companies employees. Responsible for coordinating delivery of services to internal users and collaborates with cross-functional teams to ensure IT services are operational. Acts as a point of contact for incident escalations and works both collaboratively and independently to triage and resolve IT issues.

Minimum of 2 years experience in a customer support environment with proven desktop, technical and training skills, including experience supporting resources at all levels in an organization.

- Professional Certifications such as Net+, CCNA Collab, CCNE, HDI, or ITIL is a plus

- Experience with Active Directory, remote desktop tools, and ticketing systems

- Experience with Microsoft Office products, Outlook, and Microsoft Windows 10 and Office365 required

Onsite Monday - Friday, no weekend or on call work.

 
location: Louisville, Kentucky
job type: Contract
salary: $19 - 20 per hour
work hours: 8am to 5pm
education: Associates
 
responsibilities:
Essential Responsibilities

- Provides resolution of technology problems that are escalated from Level 1 Service Desk.

- Provides assistance and direction to Level 1 Service Desk analysts as needed.

- Monitors outstanding issues to ensure both response and resolution times are met.

- Addresses, escalates, and guides the progress of IT requests for customized applications with exceptional attention to follow-through.

- Acts as backup for the Genius Bar by being fully versed on all IT solutions.

- Motivates the team and stakeholders to act without direct authority.

- Provides status updates to Information Technology management, and functional areas regarding unresolved requests and system outages

- Acts as a liaison between Support Center end users, technical support staff, and Information Technology management

- Performs software installations and data backup and recovery for end users

- Leads and assists on various projects regarding new applications or technology.

- Creates and maintains knowledgebase articles.

- All other duties as assigned.

 
qualifications:
Position Requirements

Education and Experience

- Associate Degree in related field or equivalent experience preferred

- Minimum of 2 years experience in a customer support environment with proven desktop, technical and training skills, including experience supporting resources at all levels in an organization.

- Professional Certifications such as Net+, CCNA Collab, CCNE, HDI, or ITIL is a plus

- Experience with Active Directory, remote desktop tools, and ticketing systems

- Experience with Microsoft Office products, Outlook, and Microsoft Windows 10 and Office365 required

- Experience with RingCentral and NICE InContact is a plus.

 
skills: Knowledge, Skills and Abilities

- Expert knowledge of software, hardware, systems, and applications used by associates.

- Excellent analytical and problem-solving skills to diagnose and resolve related problems.

- Able to interact effectively with Executive and all other levels of employees.

- Able to work efficiently on multiple tasks and projects at any given time.

- Strong technical, analytical, and critical thinking skills



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.