Required Skills for Domain Operations / Major Incident Management Team
- Strong knowledge of Major Incident Management Process.
- Knowledge of ITIL (Information Technology Infrastructure Library) Processes with focus in Major Incident Management and Problem Management. Able to open Incident and Problem Tickets.
- Stays calm in triage / troubleshooting activities.
- Facilitate triage activities with multiple support teams across the Bank; including Senior Leadership.
- Takes ownership production issues and drives to service restoral / remediation.
- Good Communication Skills.
- Verbal Skills - Ability to lead meetings.
- Written Skills - Ability to write clear concise updates to properly communicate to Senior
- Works well with AMRS and regional support partners.
- Ability to multi-task and prioritize work to complete deliverables on-time.
- Manages risk well across production issues.
- Previous knowledge with ability to use the following tools:
- Cisco Webex - Working with Bridgelines and Breakout Sessions.
- Mattermost - Documenting key triage activities.
- NEWs - Identifying and paging the right teams for assistance.
- Microsoft Products (Excel, Word, Powerpoint).
- ITSM (Information Technology Service Management) Remedy.
- 3 to 5 years of technology experience.
- Previous knowledge and work experience across the Bank is helpful.
- ServiceNow Experience.
location: Charlotte, North Carolina
job type: Contract
salary: $40 - 50 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Works well with AMRS and regional support partners.
- Ability to multi-task and prioritize work to complete deliverables on-time.
- Manages risk well across production issues.
- Previous knowledge with ability to use the following tools:
- Cisco Webex - Working with Bridgelines and Breakout Sessions.
- Mattermost - Documenting key triage activities.
- NEWs - Identifying and paging the right teams for assistance.
- Microsoft Products (Excel, Word, Powerpoint).
- ITSM (Information Technology Service Management) Remedy.
- 3 to 5 years of technology experience.
qualifications:
- Strong knowledge of Major Incident Management Process.
- Knowledge of ITIL (Information Technology Infrastructure Library) Processes with focus in Major Incident Management and Problem Management. Able to open Incident and Problem Tickets.
- Stays calm in triage / troubleshooting activities.
- Facilitate triage activities with multiple support teams across the Bank; including Senior Leadership.
- Takes ownership production issues and drives to service restoral / remediation.
- Good Communication Skills.
- Verbal Skills - Ability to lead meetings.
- Written Skills - Ability to write clear concise updates to properly communicate to Senior
skills:
- Previous knowledge with ability to use the following tools:
- Cisco Webex - Working with Bridgelines and Breakout Sessions.
- Mattermost - Documenting key triage activities.
- NEWs - Identifying and paging the right teams for assistance.
- Microsoft Products (Excel, Word, Powerpoint).
- ITSM (Information Technology Service Management) Remedy.
- 3 to 5 years of technology experience.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
