Are you a high-energy, people-oriented problem solver who enjoys helping others and thrives in a dynamic team environment? We're looking for someone ambitious, polite, and positive to join a technical support team, providing direct assistance to internal employees across departments.
This is not your typical helpdesk role - you'll become part of a tight-knit, customer service-focused IT team that supports everything from software issues to hardware troubleshooting. The customer doesn't require a four-year degree - just a great attitude and a genuine desire to learn and grow. Microsoft Windows/Product knowledge a plus but also not required.
- Location: Tallahassee - 100% onsite from 8am-5pm on Monday-Friday
- Team Size: You'll be joining a support desk of 7
- Growth Opportunity: Learn everything, and grow within or beyond the team
location: Tallahassee, Florida
job type: Contract
salary: $17 - 20 per hour
work hours: 8am to 5pm
education: High School
responsibilities:
- Provide support to internal employees (not a remote role)
- Troubleshoot and resolve technical issues such as network access, keyboards, software glitches, security and access issues
- Use various various tools to remote in, configure, and fix issues
- Collaborate via Microsoft Teams (video preferred) - not phone-based support
- Handle a wide range of technical tasks, from basic support to more complex diagnostic work
- Participate in a full-service IT environment - network, security, desktop, and beyond
- Work with a support team that values research, independence, and customer-first service
qualifications:
- A go-getter with a strong work ethic and a natural customer service mindset
- Someone who smiles through their work and stays positive under pressure
- Comfortable with Microsoft Windows and typical IT tools (the customer will teach this and the rest)
- A person who enjoys learning new things and sees this as a stepping stone to more
- Friendly, outgoing, and enjoys working with people face-to-face
- Open to cross-training and exploring other roles in IT within the customer over time
skills: This role is a great fit if you're looking to get your foot in the door, build a strong IT foundation, and work with a team that values energy, positivity, and people skills just as much as technical know-how.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
