product support engineer.

job summary:
We're looking for an IT Product End User Device Engineer focused on device performance (Windows/Mac) to help identify/mitigate/prevent system issues from happening.

 
location: Houston, Texas
job type: Contract
salary: $40 - 46 per hour
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
The IT Support Specialist will help

? Identify AND remediate IT trends impacting end-users device performance.

? Develop corrective and preventative actions to minimize user downtime.

? Troubleshoot end-user reported issues using DEX platform and identify root causes.

? Create detection methods to reliably diagnose IT issues via key metrics.

? Develop remediations using scripting and other methods.

? Create IT health reports on a per department basis.

? Design, install, configure and maintain a comprehensive IT infrastructure with a focus on

Microsoft Windows.

? Participate in incident management and assist with scoping and remediation efforts.

? Investigate, diagnose and resolve hardware and network issues.

? Manage, troubleshoot and provide solutions for a wide range of technical issues impacting

users in person and remotely.

? Identify and escalate trends, bugs and other system errors to Escalation, IT Engineering and

Security teams.

? Build and maintain document library, knowledge base articles.

? Provide internal training and address knowledge gaps.

 
qualifications:
Advanced Experience with Windows operating systems, and hardware troubleshooting.

? Strong experience with Query languages and supporting platforms like Datadog.

? Previous experience with DEX platforms such as Nexthink.

? Strong expertise with powershell, python or other scripting languages.

? Experience with APIs and webhooks, including development of custom JSON payloads.

? Excellent customer service skills with the ability to work quickly and effectively.

? Experience with Call Center technologies & Network troubleshooting.

? Experience with a major platform for ticketing and support (FreshService, Zendesk, Zoho,

ServiceNow, etc.)

? Ability to troubleshoot in unfamiliar territory, provide technical support, and maintain

third-party commercial SaaS applications.

? Excellent written and verbal communications skills.

? Proven ability to work successfully with limited supervision.

? Ability to consult and develop comprehensive project plans, timelines.

 
skills: Nexthink

Windows OS

Network / VPN

Call Center / Contact Center

Bash / Powershell / Python scripting experience

API / SQL / NQL experience.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.