This position is responsible for developing and implementing moderately complex strategies to facilitate programs/activities to promote growth and retention for book of business; facilitating in open enrollment events; and utilizing advanced knowledge to educate end-user on offerings to increase wellness
location: Walnut Creek, California
job type: Contract
salary: $55 - 58 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
Key Responsibilities:
Contributes to a positive customer experience by: developing moderately complex strategies to build new and leverage existing relationships with brokers, channels and customers to demonstrate value and build commitment independently; utilizing moderately complex strategies for assessing customer needs, and providing solutions linking KP mission, vision and values, key quality measures, key care management initiatives, and current services initiatives; utilizing advanced knowledge of product, service, and ratings to respond to, encourage, and educate customers, brokers, and consultants about added services and product enhancements in moderately complex situations; and defining and reporting service failure trends or process improvement opportunities to team and managers to better meet customer needs.
Facilitates the enrollment and implementation process by: developing moderately advanced strategy for winning new and retaining current customers at local and regional enrollment meetings; applying moderately complex strategies to serve as an advocate for customer needs during the membership enrollment and implementation process independently; and supporting teams within a function in the overall implementation or renewal process of health plan membership, including research, presentation, preparation, reporting and training coordination independently.
Contributes to the development of sales strategy by: designing and recommending plans for new products, benefits offerings, or pricing models to address customer needs independently; utilizing advanced knowledge of health care market to analyze industry trends, and competitor products, offerings, and pricing models to provide lessons learned and strategic recommendations independently; executing an account plan to meet moderately challenging business objectives for membership, revenue and margin; monitoring performance trends to develop account strategy and identify and mitigate potential issues; and coordinating marketing and technical resources across teams to achieve account plan objectives.
Contributes to sales goal attainment by: implementing moderately complex strategies to grow customer base to new or growing markets; utilizing the prospect database and targeted prospect profiles to contribute to strategic planning; collaborating across teams to deliver product and plan design, quote, and Request for Proposal (RFP); providing moderately complex formal recommendations to team and managers to inform forecasting and pricing independently; and developing moderately complex strategies to increase cross-sell and up-sell opportunities.
qualifications:
- Minimum two (2) years of experience in group health care benefits sales, account management, and/or implementation, or a directly related field.
- Minimum one (1) year of experience in a leadership role with or without direct reports.
- Bachelor's degree
- Storytelling; Corporate Partnerships; Negotiation; Business Planning; Business Process Improvement; Compliance Management; Creativity; Benefits/Services; Benefits/Services Presentations; Brand Strategy; Commercial Marketing; Business Development; Clinical Selling Expertise; Product Strategy; Sales Opportunity Orchestration; Sales Performance Data; Sales/ Partnership Strategy and Techniques; Goal Setting; Event Planning; Health Care Policy; Data Entry; Interpersonal Skills; Market Research; Marketing; Product Performance; Sales Operations; Member Service\
- Health Insurance License in state(s) where applicable within three (3) months from date of hire/transfer.
- Two (2) years of experience in the health insurance industry.
- Two (2) years of experience in customer engagement or a directly related field.
- Three (3) years of experience working in a large matrixed organization.
- Two (2) years of externally facing sales experience.
- Two (2) years of experience in a leadership role with or without direct reports.
skills:
- Sales
- Great Communicator
- Team Player
- Articulate
- Engaging
- Personable
- Self Motivated
- Detail Oriented
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
