We're looking for a seasoned expert in enterprise knowledge management, program planning, and building cross-functional relationships within a fast-paced and complex environment. This role serves as a key liaison, connecting stakeholders with our content team to deliver high-quality knowledge management projects.
The ideal candidate will have 4+ years of experience in knowledge or program management. We're looking for someone who can work independently on both strategic and operational levels. Formal project management certification is not required, but proficiency in project management is a must.
location: Menlo Park, California
job type: Contract
salary: $65 - 70 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Work directly with a wide variety of cross-functional, global stakeholders to understand their knowledge-related needs and goals.
- Assist in prioritizing organizational goals and key initiatives as they relate to knowledge management.
- Consult with internal teams on their communication and change management strategies.
- Distill complex source content from multiple teams into user-friendly language that guides employees through complicated processes.
- Partner with program owners and internal communications teams to ensure alignment on messaging, tone, and desired outcomes.
- Create and maintain knowledge management project plans to track and coordinate upcoming content needs for global stakeholders.
- Provide regular program updates and reporting to stakeholders, which requires a comfort level with data and analytics.
- Identify future opportunities and strategies to advance content management.
- Participate in workshops, conduct meetings, and promote training sessions to improve knowledge management.
qualifications:
- 5+ years of experience, with 4+ years in a project or program management role related to knowledge management.
- Strong project and content management experience.
- Exceptional interpersonal and communication skills.
- Working knowledge of content management systems and user editing tools.
- Experience translating new concepts, workflows, and processes into digestible information.
- Experience collaborating across a wide variety of functions to drive effective outcomes.
- Comfortable working on a team with ambiguity and evolving responsibilities
skills:
- Knowledge Management Experience: A deep understanding of how to manage and organize information within an organization to make it easily accessible and useful.
- Project Management: The ability to plan, execute, and oversee projects from start to finish, including coordinating resources, managing timelines, and communicating with stakeholders.
- Content Operations: Experience with the processes and tools used to create, edit, publish, and manage content, particularly within a content management system.
- Stakeholder Communication: The skill to effectively engage with a diverse group of individuals and teams to understand their needs, present information clearly, and align on project goals.
- Strategic and Operational Execution: The capacity to work independently, translating high-level business goals into practical, day-to-day tasks and seeing them through to completion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
