Our West Michigan Client has an opportunity for a Product Owner with IT Service Management experience to join their team. This role has potential to convert to full time and is hybrid onsite three days a week. The ideal candidate will be responsible for defining and prioritizing the product backlog, managing stakeholder relationships, and ensuring the successful delivery of Technology Service Center initiatives. This role requires a strong understanding of Service Center or similar operations, IT service management, agile methodologies, and excellent communication skills.
location: Grand Rapids, Michigan
job type: Contract
salary: $50 - 57 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Define and Prioritize Product Backlog: Create and maintain the product backlog for Service Center operations, ensuring it is prioritized based on business value and stakeholder needs.
- Stakeholder Management: Act as the primary liaison between stakeholders and the Service Center team, ensuring that stakeholder requirements are understood and incorporated into the service delivery process.
- Vision and Strategy: Collaborate on development of and communicate the vision and strategy for the Service Center, aligning it with overall business goals and objectives.
- Service Improvement: Identify opportunities for continuous improvement in Service Center operations and implement changes to enhance service quality and efficiency.
- User Story Development: Write and refine user stories related to IT service management, ensuring they are clear, concise, and actionable for the Service Center team.
- Sprint Planning and Review: Participate in sprint planning and review meetings, providing guidance and feedback to the Service Center team to ensure that services are evolving in the right direction.
- Performance Monitoring: Monitor the performance of Service Center operations, using metrics and feedback to make data-driven decisions for continuous improvement.
- Collaboration with the Team: Work closely with the Service Center team to ensure that services are being delivered according to the defined requirements and timelines.
- Risk Management: Identify and mitigate risks that could impact the successful delivery of Technology services.
qualifications:
- Experience as Product Owner
- Experience in IT Service Management
- Experience with ServiceNow
- Experience with SAFe Agile
- Experience with Genesys Cloud
skills:
- Experience as Product Owner
- Experience in IT Service Management
- Experience with ServiceNow
- Experience with SAFe Agile
- Experience with Genesys Cloud
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
