servicenow analyst / developer.

job summary:


Responsibilities

The Contractor's Resource shall be available to perform services Monday - Friday, during the agreed upon scheduled hours each week. Resource shall be required to be onsite for key implementation activities when requested by the Contract Manager or delegate.

1. Systems Analyst
   
   
   1. Configuring, integrating and implementing ServiceNow activities including the following modules and functionality:
      
      
      1. Case Management;
      2. Major Case Management;
      3. Change Management;
      4. Problem Management;
      5. Incident Management;
      6. Service Request Management;
      7. Knowledge Management;
      8. Workspace Management;
      9. Reporting;
      10. Dashboards;
      11. Self-Service Portal (Customer);
      12. Technician Portal; (Employee);
      13. Service Level Management;
      14. Workflow/Flow and Rules Management;
      15. Configuration Management;
      16. Customer Satisfaction Surveys;
      17. Virtual Agent;
      18. Live Chat;
      19. Performance Analytical; and
      20. Agile Development.
   2. Develop ServiceNow workflows and flows.
   3. Implement and configure the Service Level Management platform from ServiceNow.
   4. Configure dashboards, automated workflows, flows, self-service portal, live chat, and virtual agent.
   5. Perform ServiceNow CSM upgrades, including module configuration, integration testing, and customizations.
   6. Participate in defect management and triage functions, working cross- functionally to resolve issues.
   7. Maintain detailed documentation of application design and code generation techniques.
   8. Participate in testing's (new features, re-testing, regression, smoke, release testing)
   9. Develop and deliver training and knowledge transfer related to ServiceNow.

Qualification Requirements

1. Minimum Experience .
   
   
   1. Minimum of three (3) years' experience configuring, designing, and developing in the ServiceNow Platform.
   2. Experience with data extractions and conversions.
   3. Knowledge of State and Federal laws applicable to the implementation of an information technology solution.
   4. Development experience in JavaScript, HTML, XML, Json, and SQL.
   5. Experience integrating with Microsoft.
   6. Experience integrating with a third-party system.
   7. Knowledge in using Discovery to populate the CMDB, implementing Service Mapping for business service visualization
   8. Knowledge of CSM
   9. Strong verbal and written communication skills and experience communicating with multiple levels of Department staff, from leadership (e.g., Project Director) to technical and functional staff, as well as with external stakeholders.
   10. ServiceNow Certifications:
       
       
       1. Certified System Administrator (CSA),
       2. Certified Application Developer (CAD)
   11. Knowledge of industry and State information technology requirements.
   12. Experience with Project Management
   13. Knowledge of State procurement and contract monitoring requirements

Preferred Experience

1. Minimum of five (5) years' experience configuring, designing, and developing in the ServiceNow Platform
2. ServiceNow Certifications:
   
   
   1. Certified Implementation Specialist - IT Service Management (CIS- ITSM)
   2. Certified Implementation Specialist - Customer Service Management (CIS-CSM)
3. Experience with data extractions and conversions
4. Experience Performance Tunning
5. Experience with Data Security
6. Experience configuring custom email templates
7. Experience implementing security policies using ACLs (Access Control Lists), roles, groups, and authentication mechanism

 
location: Tallahassee, Florida
job type: Contract
salary: $60 - 65 per hour
work hours: 8am to 5pm
education: No Degree Required
 
responsibilities:


Responsibilities

The Contractor's Resource shall be available to perform services Monday - Friday, during the agreed upon scheduled hours each week. Resource shall be required to be onsite for key implementation activities when requested by the Contract Manager or delegate.

1. Systems Analyst
   
   
   1. Configuring, integrating and implementing ServiceNow activities including the following modules and functionality:
      
      
      1. Case Management;
      2. Major Case Management;
      3. Change Management;
      4. Problem Management;
      5. Incident Management;
      6. Service Request Management;
      7. Knowledge Management;
      8. Workspace Management;
      9. Reporting;
      10. Dashboards;
      11. Self-Service Portal (Customer);
      12. Technician Portal; (Employee);
      13. Service Level Management;
      14. Workflow/Flow and Rules Management;
      15. Configuration Management;
      16. Customer Satisfaction Surveys;
      17. Virtual Agent;
      18. Live Chat;
      19. Performance Analytical; and
      20. Agile Development.
   2. Develop ServiceNow workflows and flows.
   3. Implement and configure the Service Level Management platform from ServiceNow.
   4. Configure dashboards, automated workflows, flows, self-service portal, live chat, and virtual agent.
   5. Perform ServiceNow CSM upgrades, including module configuration, integration testing, and customizations.
   6. Participate in defect management and triage functions, working cross- functionally to resolve issues.
   7. Maintain detailed documentation of application design and code generation techniques.
   8. Participate in testing's (new features, re-testing, regression, smoke, release testing)
   9. Develop and deliver training and knowledge transfer related to ServiceNow.

Qualification Requirements

1. Minimum Experience .
   
   
   1. Minimum of three (3) years' experience configuring, designing, and developing in the ServiceNow Platform.
   2. Experience with data extractions and conversions.
   3. Knowledge of State and Federal laws applicable to the implementation of an information technology solution.
   4. Development experience in JavaScript, HTML, XML, Json, and SQL.
   5. Experience integrating with Microsoft.
   6. Experience integrating with a third-party system.
   7. Knowledge in using Discovery to populate the CMDB, implementing Service Mapping for business service visualization
   8. Knowledge of CSM
   9. Strong verbal and written communication skills and experience communicating with multiple levels of Department staff, from leadership (e.g., Project Director) to technical and functional staff, as well as with external stakeholders.
   10. ServiceNow Certifications:
       
       
       1. Certified System Administrator (CSA),
       2. Certified Application Developer (CAD)
   11. Knowledge of industry and State information technology requirements.
   12. Experience with Project Management
   13. Knowledge of State procurement and contract monitoring requirements

Preferred Experience

1. Minimum of five (5) years' experience configuring, designing, and developing in the ServiceNow Platform
2. ServiceNow Certifications:
   
   
   1. Certified Implementation Specialist - IT Service Management (CIS- ITSM)
   2. Certified Implementation Specialist - Customer Service Management (CIS-CSM)
3. Experience with data extractions and conversions
4. Experience Performance Tunning
5. Experience with Data Security
6. Experience configuring custom email templates
7. Experience implementing security policies using ACLs (Access Control Lists), roles, groups, and authentication mechanism

 
qualifications:


Responsibilities

The Contractor's Resource shall be available to perform services Monday - Friday, during the agreed upon scheduled hours each week. Resource shall be required to be onsite for key implementation activities when requested by the Contract Manager or delegate.

1. Systems Analyst
   
   
   1. Configuring, integrating and implementing ServiceNow activities including the following modules and functionality:
      
      
      1. Case Management;
      2. Major Case Management;
      3. Change Management;
      4. Problem Management;
      5. Incident Management;
      6. Service Request Management;
      7. Knowledge Management;
      8. Workspace Management;
      9. Reporting;
      10. Dashboards;
      11. Self-Service Portal (Customer);
      12. Technician Portal; (Employee);
      13. Service Level Management;
      14. Workflow/Flow and Rules Management;
      15. Configuration Management;
      16. Customer Satisfaction Surveys;
      17. Virtual Agent;
      18. Live Chat;
      19. Performance Analytical; and
      20. Agile Development.
   2. Develop ServiceNow workflows and flows.
   3. Implement and configure the Service Level Management platform from ServiceNow.
   4. Configure dashboards, automated workflows, flows, self-service portal, live chat, and virtual agent.
   5. Perform ServiceNow CSM upgrades, including module configuration, integration testing, and customizations.
   6. Participate in defect management and triage functions, working cross- functionally to resolve issues.
   7. Maintain detailed documentation of application design and code generation techniques.
   8. Participate in testing's (new features, re-testing, regression, smoke, release testing)
   9. Develop and deliver training and knowledge transfer related to ServiceNow.

Qualification Requirements

1. Minimum Experience .
   
   
   1. Minimum of three (3) years' experience configuring, designing, and developing in the ServiceNow Platform.
   2. Experience with data extractions and conversions.
   3. Knowledge of State and Federal laws applicable to the implementation of an information technology solution.
   4. Development experience in JavaScript, HTML, XML, Json, and SQL.
   5. Experience integrating with Microsoft.
   6. Experience integrating with a third-party system.
   7. Knowledge in using Discovery to populate the CMDB, implementing Service Mapping for business service visualization
   8. Knowledge of CSM
   9. Strong verbal and written communication skills and experience communicating with multiple levels of Department staff, from leadership (e.g., Project Director) to technical and functional staff, as well as with external stakeholders.
   10. ServiceNow Certifications:
       
       
       1. Certified System Administrator (CSA),
       2. Certified Application Developer (CAD)
   11. Knowledge of industry and State information technology requirements.
   12. Experience with Project Management
   13. Knowledge of State procurement and contract monitoring requirements

Preferred Experience

1. Minimum of five (5) years' experience configuring, designing, and developing in the ServiceNow Platform
2. ServiceNow Certifications:
   
   
   1. Certified Implementation Specialist - IT Service Management (CIS- ITSM)
   2. Certified Implementation Specialist - Customer Service Management (CIS-CSM)
3. Experience with data extractions and conversions
4. Experience Performance Tunning
5. Experience with Data Security
6. Experience configuring custom email templates
7. Experience implementing security policies using ACLs (Access Control Lists), roles, groups, and authentication mechanism

 
skills:

Responsibilities

The Contractor's Resource shall be available to perform services Monday - Friday, during the agreed upon scheduled hours each week. Resource shall be required to be onsite for key implementation activities when requested by the Contract Manager or delegate.

1. Systems Analyst
   
   
   1. Configuring, integrating and implementing ServiceNow activities including the following modules and functionality:
      
      
      1. Case Management;
      2. Major Case Management;
      3. Change Management;
      4. Problem Management;
      5. Incident Management;
      6. Service Request Management;
      7. Knowledge Management;
      8. Workspace Management;
      9. Reporting;
      10. Dashboards;
      11. Self-Service Portal (Customer);
      12. Technician Portal; (Employee);
      13. Service Level Management;
      14. Workflow/Flow and Rules Management;
      15. Configuration Management;
      16. Customer Satisfaction Surveys;
      17. Virtual Agent;
      18. Live Chat;
      19. Performance Analytical; and
      20. Agile Development.
   2. Develop ServiceNow workflows and flows.
   3. Implement and configure the Service Level Management platform from ServiceNow.
   4. Configure dashboards, automated workflows, flows, self-service portal, live chat, and virtual agent.
   5. Perform ServiceNow CSM upgrades, including module configuration, integration testing, and customizations.
   6. Participate in defect management and triage functions, working cross- functionally to resolve issues.
   7. Maintain detailed documentation of application design and code generation techniques.
   8. Participate in testing's (new features, re-testing, regression, smoke, release testing)
   9. Develop and deliver training and knowledge transfer related to ServiceNow.

Qualification Requirements

1. Minimum Experience .
   
   
   1. Minimum of three (3) years' experience configuring, designing, and developing in the ServiceNow Platform.
   2. Experience with data extractions and conversions.
   3. Knowledge of State and Federal laws applicable to the implementation of an information technology solution.
   4. Development experience in JavaScript, HTML, XML, Json, and SQL.
   5. Experience integrating with Microsoft.
   6. Experience integrating with a third-party system.
   7. Knowledge in using Discovery to populate the CMDB, implementing Service Mapping for business service visualization
   8. Knowledge of CSM
   9. Strong verbal and written communication skills and experience communicating with multiple levels of Department staff, from leadership (e.g., Project Director) to technical and functional staff, as well as with external stakeholders.
   10. ServiceNow Certifications:
       
       
       1. Certified System Administrator (CSA),
       2. Certified Application Developer (CAD)
   11. Knowledge of industry and State information technology requirements.
   12. Experience with Project Management
   13. Knowledge of State procurement and contract monitoring requirements

Preferred Experience

1. Minimum of five (5) years' experience configuring, designing, and developing in the ServiceNow Platform
2. ServiceNow Certifications:
   
   
   1. Certified Implementation Specialist - IT Service Management (CIS- ITSM)
   2. Certified Implementation Specialist - Customer Service Management (CIS-CSM)
3. Experience with data extractions and conversions
4. Experience Performance Tunning
5. Experience with Data Security
6. Experience configuring custom email templates
7. Experience implementing security policies using ACLs (Access Control Lists), roles, groups, and authentication mechanism

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.