The Desktop Support Technician supports in-house teams and responds in person to helpdesk tickets. Responds to help desk tickets. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. Builds and configure new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts). Troubleshoots basic network, software, and printing problems.
location: Trenton, New Jersey
job type: Contract
salary: $22 - 27 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process.
- Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource.
- The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.
qualifications:
Experience with various technologies and roles including PC/laptop break/fix, HW/SW installation and configuration.
skills:
- Professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support
- Professional work experience supporting and trouble shooting PC's running Windows 10 and 11
- Professional work experience troubleshooting Dell pc hardware issues.
- Professional work experience supporting trouble shooting PC peripheral devices
- Professional work experience with the most recent version of the Microsoft Office Suite
- Professional work experience imaging computers and physically setting up computers/monitors such as SCCM
- Professional work experience using remote assistance tools such as Quick Assist or GoToAssist
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
