job summary:
We are looking for contractors to continue supporting operational and day to day type work of the BMC Helix platform within the Remedy Data and Configuration tool.
location: Cleveland, Ohio
job type: Contract
salary: $58.57 - 68.57 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Working within Remedy Data and Configuration tool
- Working with Helix Digital workplace studio
- Building Service catalog items including underlying workflows and forms.
- Working with and building REST API's
- Building and running SQL Queries with PostgreSQL
- Supporting ITSM
- Supporting Incident Management
- Supporting ITOM
- Supporting Problem Management
- Supporting Case Management
qualifications:
- Bachelor's Degree or higher in an Information Technology discipline or related field of study and minimum four years of related work experience designing, programming, and supporting software programs and applications.
- In lieu of the above, the completion of a technical training program, and a minimum of four years related work experience.
- In lieu of the above, a minimum of six years related work experience designing, programming, and supporting software programs and applications.
skills: 1. Proficiency in BMC Helix ITSM for managing assets, incidents, problems, changes, and service requests.
2. Expertise in Helix Digital Workplace Studio for configuring and customizing service requests.
3. Skills in integrating Helix with other systems using Helix Integration Service (Orchestration/BAO) and REST APIs to extend Helix functionalities and enable third-party integrations.
4. Working in a team environment with low direct oversight. Work is shared and aligning to standards is critical.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.