job summary:
Join a high-impact team focused on ensuring operational excellence and top-tier customer support for a large-scale public service project. You'll be the first line of defense, providing essential helpdesk services via phone, email, and chat, directly impacting the success of a critical contract. This role offers excellent stability and high potential for extension, ideal for a professional eager to contribute their communication and problem-solving skills to a meaningful mission. You'll work closely with supervisors to identify trends and propose process improvements, making a real difference beyond just closing tickets.
location: Tallahassee, Florida
job type: Contract
salary: $18 - 19 per hour
work hours: 8am to 5pm
education: High School
responsibilities:
Provide daily, high-quality helpdesk support via phone, email, voicemail, and chat.
Monitor ticket queues and ensure timely resolution according to defined Service Level Expectations.
Document processes and templates related to helpdesk activities to maintain consistency.
Identify and report issue trends, working with leadership to suggest process improvements.
Escalate tickets as needed and follow through to ensure all issues are resolved promptly.
qualifications:
High school diploma with some completed college coursework.
2+ years of professional experience in customer service or a related field, with proven communication and critical thinking skills.
Ability to work 100% onsite in the Tallahassee, FL area.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
it customer service.
- posted 5 days ago
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