CIO Services Customer Experience (CX) Team is seeking an Organizational Change Management (OCM) Analyst. The CX Team plays a vital role in driving successful transitions by planning, developing, executing and leading the implementation of training and change management programs for various IT, AI, and cybersecurity projects to 50,000+ employees worldwide.
Key Responsibilities:
- Change Management Analysis: Identify and analyze potential change impacts to people, processes, and technology.
- Change Readiness Assessment: Conduct assessments to evaluate the organization's readiness for change. Identify gaps and areas of improvement to implement change initiatives.
- Change Management Planning: Collaborate with cross-functional teams to develop change management plans that align with organizational objectives.
- Stakeholder Engagement: Engage and communicate with key stakeholders, including executives, leaders, and employees, to build awareness, understanding, and support for the proposed changes. Develop effective strategies to address resistance and mitigate risks.
- Communication and Training: Develop and implement comprehensive communication plans to ensure consistent and timely dissemination of information. Collaborate with subject matter experts to design and deliver training that build employees' knowledge and capabilities.
- Change Implementation Support: Provide guidance and support to project teams during the implementation of change initiatives.
- Organizational Culture and Adoption: Foster a positive and supportive culture of change within the organization. Identify opportunities to reinforce desired behaviors, encourage employee engagement, and promote the adoption of new processes or technologies.
- Collect Data: Collect and analyze data to measure success and make recommendations and adjustments to enhance outcomes. Stay updated on change management industry trends and emerging practices.
Basic Qualifications:
- Bachelor's degree in organizational psychology, business administration, human resources, communications or a related field.
- 4+ years' related experience.
- Ability to succeed in a dynamic and fast-paced environment, working on multiple efforts simultaneously.
- Understanding of change management methodologies, tools, and best practices.
- Working understanding of IT, AI, and cybersecurity terms, concepts and technology. Advanced proficiency with Microsoft Word, Excel, and PowerPoint.
- Excellent oral and written communication and interpersonal skills, including the proven ability to influence stakeholders. A keen eye for details and a strong aptitude and interest in writing and following established style guides and processes.
- Analytical mindset with the ability to assess complex situations, identify patterns, and develop appropriate strategies.
Preferred Qualifications
- Have or be willing to obtain change management certification (e.g., Prosci, ACMP)
location: Telecommute
job type: Contract
salary: $40 - 45 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Key Responsibilities:
- Change Management Analysis: Identify and analyze potential change impacts to people, processes, and technology.
- Change Readiness Assessment: Conduct assessments to evaluate the organization's readiness for change. Identify gaps and areas of improvement to implement change initiatives.
- Change Management Planning: Collaborate with cross-functional teams to develop change management plans that align with organizational objectives.
- Stakeholder Engagement: Engage and communicate with key stakeholders, including executives, leaders, and employees, to build awareness, understanding, and support for the proposed changes. Develop effective strategies to address resistance and mitigate risks.
- Communication and Training: Develop and implement comprehensive communication plans to ensure consistent and timely dissemination of information. Collaborate with subject matter experts to design and deliver training that build employees' knowledge and capabilities.
- Change Implementation Support: Provide guidance and support to project teams during the implementation of change initiatives.
- Organizational Culture and Adoption: Foster a positive and supportive culture of change within the organization. Identify opportunities to reinforce desired behaviors, encourage employee engagement, and promote the adoption of new processes or technologies.
- Collect Data: Collect and analyze data to measure success and make recommendations and adjustments to enhance outcomes. Stay updated on change management industry trends and emerging practices.
- Bachelor's degree in organizational psychology, business administration, human resources, communications or a related field.
- 4+ years' related experience.
- Ability to succeed in a dynamic and fast-paced environment, working on multiple efforts simultaneously.
- Understanding of change management methodologies, tools, and best practices.
- Working understanding of IT, AI, and cybersecurity terms, concepts and technology. Advanced proficiency with Microsoft Word, Excel, and PowerPoint.
- Excellent oral and written communication and interpersonal skills, including the proven ability to influence stakeholders. A keen eye for details and a strong aptitude and interest in writing and following established style guides and processes.
- Analytical mindset with the ability to assess complex situations, identify patterns, and develop appropriate strategies.
- Have or be willing to obtain change management certification (e.g., Prosci, ACMP)
qualifications:
Basic Qualifications:
- Bachelor's degree in organizational psychology, business administration, human resources, communications or a related field.
- 4+ years' related experience.
- Ability to succeed in a dynamic and fast-paced environment, working on multiple efforts simultaneously.
- Understanding of change management methodologies, tools, and best practices.
- Working understanding of IT, AI, and cybersecurity terms, concepts and technology. Advanced proficiency with Microsoft Word, Excel, and PowerPoint.
- Excellent oral and written communication and interpersonal skills, including the proven ability to influence stakeholders. A keen eye for details and a strong aptitude and interest in writing and following established style guides and processes.
- Analytical mindset with the ability to assess complex situations, identify patterns, and develop appropriate strategies.
Preferred Qualifications
- Have or be willing to obtain change management certification (e.g., Prosci, ACMP)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
