Randstad Digital is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply.
location: Chandler, Arizona
job type: Contract to Perm
salary: $54 - 65 per hour
work hours: 8am to 5pm
responsibilities:
- Provide L2 operational support for managed file transfer platforms such as Axway SecureTransport (AXST), Connect:Direct/NDM, Secure Proxy, or similar tools (training provided).
- Monitor and respond to L1 monitoring alerts and ServiceNow incidents within defined Service Level Agreement (SLA) timelines.
- Execute runbook-driven operational tasks, including service restarts, workflow checks, certificate renewals, and production request validations.
- Assist in incident triage, initial troubleshooting, and escalation to maintain platform stability.
- Support platform health monitoring, conduct performance checks, and proactively identify potential issues.
- Maintain and update runbooks, documentation, and process steps to ensure operational accuracy.
- Participate in daily operations calls and collaborate with cross-functional teams to support platform stability and service delivery.
- Adhere to change management standards by executing approved ServiceNow Changes, CTASKs, and SCTASKs.
- Contribute to ongoing operational improvements and help reduce manual effort through standardization.
qualifications:
5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through work experience, training, military experience, or education.
2+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent.
1+ years of Strong Technical Troubleshooting skills.
1+ years working knowledge of application monitoring tools like Splunk, AppDynamics, Grafana, or Prometheus.
1+ years of experience in Root Cause Analysis of problem issues.
Strong verbal, written, and interpersonal communication skills.
Ability to interact effectively with all levels of an organization, including leadership.
Desired Qualifications/Skills:
6+ months of experience working with HTTPS, SSH, and SHS protocols, including validating secure connections.
Experience with reviewing certificates or supporting encrypted data transfer workflows.
Exposure to managed file transfer tools such as Axway SecureTransport, Connect:Direct/NDM, or SFTP platforms.
Foundational understanding of networking concepts, including SFTP/FTP basics, TCP/IP, port testing, and certificates.
Demonstrated experience communicating technical issues clearly through support interactions, group projects, or ticket documentation.
Ability to produce clear written documentation, such as incident summaries, operational notes, or procedural updates.
Bachelor's in computer science or related field preferred but not required.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
