Job Title: Epic Beaker CP/AP Support Analyst
Location: Greater Boston Area (Malden, MA / Hybrid)
Position Type: Full-Time, Direct Hire
Schedule: Monday - Friday, 8:30 AM - 5:00 PM (40 hrs/week)
On-Call: Yes (Rotation)
About the Role
We are seeking an Epic Beaker CP/AP Support Analyst to provide operational, technical, and workflow support for Epic Beaker and related Laboratory Information Systems (LIS) across inpatient and outpatient environments. In this role, you will ensure reliable laboratory operations through continuous system monitoring, issue resolution, interface support, rigorous testing, upgrades, data validation, and workflow optimization.
Key Responsibilities
Monitor and support daily LIS operations, laboratory interfaces, and cross-application workflows.
Troubleshoot Epic integrations, interface errors, result transmission issues, and data discrepancies.
Configure, test, and maintain complex system mappings and data validations.
Validate laboratory orders, results, and specimen tracking across integrated health systems.
Lead and support upgrades, patches, enhancements, and unit/system testing activities.
Partner with clinical lab staff, pathologists, IT teams, vendors, and operational leaders to refine workflows and resolve incidents.
Document system configurations, workflows, and technical resolution paths.
Participate in an on-call support rotation and incident response as needed.
Preferred Experience & Qualifications
Active Epic Beaker CP (Clinical Pathology) and/or AP (Anatomic Pathology) certification.
Direct experience supporting Epic Beaker within a hospital or health system setting.
Deep understanding of LIS functionality, clinical laboratory workflows, orders, results, and specimen tracking.
Working knowledge of HL7 messaging, interface engines, and Epic integrations.
Strong troubleshooting, analytical, and cross-functional communication skills.
location: Malden, Massachusetts
job type: Permanent
salary: $50 - 65 per year
work hours: 8am to 5pm
education: Masters
responsibilities:
Key Responsibilities
- Monitor and support daily LIS operations and related interfaces.
- Troubleshoot Epic integrations, interface errors, result transmission issues, and data discrepancies.
- Configure, test, and maintain system mappings.
- Validate laboratory orders, results, and specimen tracking across systems.
- Support upgrades, patches, enhancements, and testing activities.
- Partner with laboratory staff, clinicians, IT teams, vendors, and operational leaders to resolve issues and improve workflows.
- Document system configurations, workflows, and issue resolutions.
- Participate in on-call support and incident response as needed.
- Maintain compliance with healthcare, privacy, security, and regulatory requirements.
qualifications:
Preferred Experience & Qualifications
Active Epic Beaker CP (Clinical Pathology) and/or AP (Anatomic Pathology) certification.
Direct experience supporting Epic Beaker within a hospital or health system setting.
Deep understanding of LIS functionality, clinical laboratory workflows, orders, results, and specimen tracking.
Working knowledge of HL7 messaging, interface engines, and Epic integrations.
Strong troubleshooting, analytical, and cross-functional communication skills.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
