5860 claims clerk jobs found

about insurance claims clerks.

As an insurance claims clerk, you will work directly with customers, assisting them with filing insurance claims and answering questions about the claims process. You will collect information about the claim, ensure the proper forms are filled out and work with claims adjusters and other insurance professionals to ensure claims are filed and closed within a reasonable time frame. If you are interested in this career path, start exploring opportunities with Randstad right now. 

average insurance claims clerk salaries in the U.S.

Average salaries for insurance claims clerks vary significantly depending on a number of factors, including where you’re located, the company you work for, the scope of your responsibilities and more. With that in mind, average salaries for insurance claims clerks range from $28,000 to $34,000 annually. Bonuses, employee benefits and performance incentives may also be included in your overall compensation package. 

what insurance claims clerk jobs entail

Insurance claims clerks work full-time office hours. You will spend the majority of your day working on a computer and speaking with customers. Since claims can be made 24 hours per day, you may be required to work some evening and weekend shifts. You will report to an insurance claims manager or senior claims adjuster. Some insurance claims clerks may have the opportunity to work remotely as well. 

your day-to-day tasks

Here are some of the daily tasks that will be included as part of your job description:

• check insurance customers’ insurance coverage limits
• explain the claims process to customers
• determine the amount the insurance company will pay for a claim
• speak with policyholders about the details of a claim
• record the details of the claim event
• assist policyholders with completing paperwork
• review, update and file claims paperwork
• coordinate claims processing with a senior claims specialist
• act as the first contact for claims inquiries and send all correspondence to proper staff members
• update system database
• review claims for accuracy and completeness
• other claims-related tasks as required

where you can work

Working as a claims clerk can open many doors to professional advancement in the insurance industry — and to opportunities in other industries as well. Opportunities to work as a claims clerk right now are plentiful across the U.S. 

what you bring to the table

Here are some of the skills and abilities hiring companies are looking for in claims clerk candidates:

• exceptional customer service skills
• the ability to work with sensitive information
• strong time management and organizational skills
• the ability to work in stressful situations
• the ability to explain complex policies in easy to understand terms
• strong technology acumen
• excellent information processing skills
• a detailed understanding of the insurance claims process
• strong problem solving and decision making skills

training and certifications

There is no formal educational requirement to work as a claims clerk. Some insurance companies may require you to have a high school diploma or equivalent, but most employers in this field will provide you with substantial on-the-job training. That said, having an undergraduate degree in human resources, communications, business administration or a related field may be an asset. 

where your career is headed

There is a lot of room to grow within the insurance industry once you gain experience as a claims clerk. You can take on more senior roles within the insurance claims department and work up to a management role, for example. Or you can get certified and become an insurance agent or broker. You can also work as an insurance customer service rep — or move on to customer-facing roles in a host of other industries. 

Are you looking to break into the insurance industry? Start exploring opportunities with Randstad right now. 

Alternatively, if you’re looking to hire claims clerks, get in touch with us to learn how we can help you attract and hire today’s most qualified candidates.