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    • united states, united states (remote)
    • permanent
    As a Manager, Talent Delivery you will develop recruiting strategies necessary to meet the client's current and forecasted staffing needs. You will monitor and assist account staff in a matrix based environment to ensure the client's staffing requirements are met and develop and maintain a positive working relationship with the client.As a partnership leader you will develop and implement strategies to continue to capture market share. You will be responsible for meeting the goals and objectives within an account portfolio which includes being accountable for meeting established budget goals, SLAs and KPIs.The Manager, Talent Delivery must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements, while having a strategic mindset and provide superior consulting, leadership, management, interpersonal and mentoring skills General Duties: Account Portfolio Recognize team's overall influence to the account P&L and manage expenses responsiblyActive participation in forecasting and budgeting processActive participation in the business review process internally and externallyManage any aging issues with client bill collectionsAudit and verify accuracy of all invoices, billing accruals, and client reportingFamiliar with contract schedules & contractual terms and have the ability to execute against them Client Relationship Management Develop strong client relationship and partner to provide innovative solutions to solve client needs and long term business strategyDevelop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency Compliance Management Monitor assigned accounts to ensure compliance with EEO/OFCCP or other comparable regulatory processes impacting recruitment pertinent to the requisitions supportedEnsure assigned accounts are meeting diversity goals when applicableMonitor account activities to ensure compliance with contractual agreements SLA Management Ensure all team members are meeting internal RSR SLAsResponsible for meeting customer and candidate satisfaction targetsCompile data and produce presentable reports for SLA reviewCoordinate, as needed, with Reporting Team to make any changes or improvements to reportsResponsible for performing root cause analysis if/when SLAs are not being met and provide creative process improvement recommendations needed for correction. Monitoring of Staff Coach and mentor team and provide assistance as needed to reach goalsAssess/survey quality of work delivered by team based on established performance measures and specific client feedbackProvide the Talent Manager with a summary regarding the quality of work provided by all resources to ensure there is an accurate perception of work completedCollaborate with Talent Manager to create action plans for individuals needing improvement to reach client satisfaction targetsFollow established metrics, goals and expected performance levels for all team members within assigned account portfolio and identify areas of improvement, provide feedback and coaching when appropriateRecommend training where necessary to develop skills and techniquesCoordinate the training to be delivered to new team members on account specific tasks and systems Additional Duties Set specific account guidelines and policies as requiredEnsure adherence to corporate guidelines and policiesEnsure team members conform to client and RSR processes and quality procedures as definedManage &/or participate in periodic ad-hoc projects as required by Director, Client DeliveryPerform other duties as directed by Director, Client Delivery Position Requirements: Basic qualifications include: Bachelors Degree or 5-7+ years of equivalent work experience required; in lieu of Bachelors degree, high school diploma or equivalent required5 - 7+ years of related recruitment management experience1+ years of experience demonstrating strong organizational and presentation skills1+ years of experience describing and documenting project or client requirement1+ years of experience demonstrating effective time management skills for handling multiple tasks and competing priorities1+ years of demonstrated experience with performance review process Preferred qualifications include: PHR, SPHR, PMI or similar disciplines preferredAbility to rely on experience and judgment to plan and accomplish goalsExperience in resolving conflicts and gaining cooperation among peers, staff and clientExperience in researching complex issues and developing recommended actionsManagement skills based on several years of experience preferably in a matrix based environmentAbility to build strong, effective relationships as a leader, team member, and Randstad resourceAbility to provide excellent customer service to both internal and external customersStrong business acumen, hardworking, high integrity and a strong desire to succeedEffective interpersonal and written communication skillsSuperior consulting, leadership, management, interpersonal and mentoring skillsCapable of working independently in a self-directed capacity, as well as in a team environment What's in it for you: Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailers At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.
    As a Manager, Talent Delivery you will develop recruiting strategies necessary to meet the client's current and forecasted staffing needs. You will monitor and assist account staff in a matrix based environment to ensure the client's staffing requirements are met and develop and maintain a positive working relationship with the client.As a partnership leader you will develop and implement strategies to continue to capture market share. You will be responsible for meeting the goals and objectives within an account portfolio which includes being accountable for meeting established budget goals, SLAs and KPIs.The Manager, Talent Delivery must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements, while having a strategic mindset and provide superior consulting, leadership, management, interpersonal and mentoring skills General Duties: Account Portfolio Recognize team's overall influence to the account P&L and manage expenses responsiblyActive participation in forecasting and budgeting processActive participation in the business review process internally and externallyManage any aging issues with client bill collectionsAudit and verify accuracy of all invoices, billing accruals, and client reportingFamiliar with contract schedules & contractual terms and have the ability to execute against them Client Relationship Management Develop strong client relationship and partner to provide innovative solutions to solve client needs and long term business strategyDevelop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency Compliance Management Monitor assigned accounts to ensure compliance with EEO/OFCCP or other comparable regulatory processes impacting recruitment pertinent to the requisitions supportedEnsure assigned accounts are meeting diversity goals when applicableMonitor account activities to ensure compliance with contractual agreements SLA Management Ensure all team members are meeting internal RSR SLAsResponsible for meeting customer and candidate satisfaction targetsCompile data and produce presentable reports for SLA reviewCoordinate, as needed, with Reporting Team to make any changes or improvements to reportsResponsible for performing root cause analysis if/when SLAs are not being met and provide creative process improvement recommendations needed for correction. Monitoring of Staff Coach and mentor team and provide assistance as needed to reach goalsAssess/survey quality of work delivered by team based on established performance measures and specific client feedbackProvide the Talent Manager with a summary regarding the quality of work provided by all resources to ensure there is an accurate perception of work completedCollaborate with Talent Manager to create action plans for individuals needing improvement to reach client satisfaction targetsFollow established metrics, goals and expected performance levels for all team members within assigned account portfolio and identify areas of improvement, provide feedback and coaching when appropriateRecommend training where necessary to develop skills and techniquesCoordinate the training to be delivered to new team members on account specific tasks and systems Additional Duties Set specific account guidelines and policies as requiredEnsure adherence to corporate guidelines and policiesEnsure team members conform to client and RSR processes and quality procedures as definedManage &/or participate in periodic ad-hoc projects as required by Director, Client DeliveryPerform other duties as directed by Director, Client Delivery Position Requirements: Basic qualifications include: Bachelors Degree or 5-7+ years of equivalent work experience required; in lieu of Bachelors degree, high school diploma or equivalent required5 - 7+ years of related recruitment management experience1+ years of experience demonstrating strong organizational and presentation skills1+ years of experience describing and documenting project or client requirement1+ years of experience demonstrating effective time management skills for handling multiple tasks and competing priorities1+ years of demonstrated experience with performance review process Preferred qualifications include: PHR, SPHR, PMI or similar disciplines preferredAbility to rely on experience and judgment to plan and accomplish goalsExperience in resolving conflicts and gaining cooperation among peers, staff and clientExperience in researching complex issues and developing recommended actionsManagement skills based on several years of experience preferably in a matrix based environmentAbility to build strong, effective relationships as a leader, team member, and Randstad resourceAbility to provide excellent customer service to both internal and external customersStrong business acumen, hardworking, high integrity and a strong desire to succeedEffective interpersonal and written communication skillsSuperior consulting, leadership, management, interpersonal and mentoring skillsCapable of working independently in a self-directed capacity, as well as in a team environment What's in it for you: Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailers At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.
    • united states, united states
    • permanent
    As a Manager, Talent Delivery you will develop recruiting strategies necessary to meet the client's current and forecasted staffing needs. You will monitor and assist account staff in a matrix based environment to ensure the client's staffing requirements are met and develop and maintain a positive working relationship with the client.As a partnership leader you will develop and implement strategies to continue to capture market share. You will be responsible for meeting the goals and objectives within an account portfolio which includes being accountable for meeting established budget goals, SLAs and KPIs.The Manager, Talent Delivery must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements, while having a strategic mindset and provide superior consulting, leadership, management, interpersonal and mentoring skills General Duties: Account Portfolio Recognize team's overall influence to the account P&L and manage expenses responsiblyActive participation in forecasting and budgeting processActive participation in the business review process internally and externallyManage any aging issues with client bill collectionsAudit and verify accuracy of all invoices, billing accruals, and client reportingFamiliar with contract schedules & contractual terms and have the ability to execute against them Client Relationship Management Develop strong client relationship and partner to provide innovative solutions to solve client needs and long term business strategyDevelop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency Compliance Management Monitor assigned accounts to ensure compliance with EEO/OFCCP or other comparable regulatory processes impacting recruitment pertinent to the requisitions supportedEnsure assigned accounts are meeting diversity goals when applicableMonitor account activities to ensure compliance with contractual agreements SLA Management Ensure all team members are meeting internal RSR SLAsResponsible for meeting customer and candidate satisfaction targetsCompile data and produce presentable reports for SLA reviewCoordinate, as needed, with Reporting Team to make any changes or improvements to reportsResponsible for performing root cause analysis if/when SLAs are not being met and provide creative process improvement recommendations needed for correction. Monitoring of Staff Coach and mentor team and provide assistance as needed to reach goalsAssess/survey quality of work delivered by team based on established performance measures and specific client feedbackProvide the Talent Manager with a summary regarding the quality of work provided by all resources to ensure there is an accurate perception of work completedCollaborate with Talent Manager to create action plans for individuals needing improvement to reach client satisfaction targetsFollow established metrics, goals and expected performance levels for all team members within assigned account portfolio and identify areas of improvement, provide feedback and coaching when appropriateRecommend training where necessary to develop skills and techniquesCoordinate the training to be delivered to new team members on account specific tasks and systems Additional Duties Set specific account guidelines and policies as requiredEnsure adherence to corporate guidelines and policiesEnsure team members conform to client and RSR processes and quality procedures as definedManage &/or participate in periodic ad-hoc projects as required by Director, Client DeliveryPerform other duties as directed by Director, Client Delivery Position Requirements: Basic qualifications include: Bachelors Degree or 5-7+ years of equivalent work experience required; in lieu of Bachelors degree, high school diploma or equivalent required5 - 7+ years of related recruitment management experience1+ years of experience demonstrating strong organizational and presentation skills1+ years of experience describing and documenting project or client requirement1+ years of experience demonstrating effective time management skills for handling multiple tasks and competing priorities1+ years of demonstrated experience with performance review process Preferred qualifications include: PHR, SPHR, PMI or similar disciplines preferredAbility to rely on experience and judgment to plan and accomplish goalsExperience in resolving conflicts and gaining cooperation among peers, staff and clientExperience in researching complex issues and developing recommended actionsManagement skills based on several years of experience preferably in a matrix based environmentAbility to build strong, effective relationships as a leader, team member, and Randstad resourceAbility to provide excellent customer service to both internal and external customersStrong business acumen, hardworking, high integrity and a strong desire to succeedEffective interpersonal and written communication skillsSuperior consulting, leadership, management, interpersonal and mentoring skillsCapable of working independently in a self-directed capacity, as well as in a team environment What's in it for you: Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailers At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversityawards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.
    As a Manager, Talent Delivery you will develop recruiting strategies necessary to meet the client's current and forecasted staffing needs. You will monitor and assist account staff in a matrix based environment to ensure the client's staffing requirements are met and develop and maintain a positive working relationship with the client.As a partnership leader you will develop and implement strategies to continue to capture market share. You will be responsible for meeting the goals and objectives within an account portfolio which includes being accountable for meeting established budget goals, SLAs and KPIs.The Manager, Talent Delivery must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements, while having a strategic mindset and provide superior consulting, leadership, management, interpersonal and mentoring skills General Duties: Account Portfolio Recognize team's overall influence to the account P&L and manage expenses responsiblyActive participation in forecasting and budgeting processActive participation in the business review process internally and externallyManage any aging issues with client bill collectionsAudit and verify accuracy of all invoices, billing accruals, and client reportingFamiliar with contract schedules & contractual terms and have the ability to execute against them Client Relationship Management Develop strong client relationship and partner to provide innovative solutions to solve client needs and long term business strategyDevelop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency Compliance Management Monitor assigned accounts to ensure compliance with EEO/OFCCP or other comparable regulatory processes impacting recruitment pertinent to the requisitions supportedEnsure assigned accounts are meeting diversity goals when applicableMonitor account activities to ensure compliance with contractual agreements SLA Management Ensure all team members are meeting internal RSR SLAsResponsible for meeting customer and candidate satisfaction targetsCompile data and produce presentable reports for SLA reviewCoordinate, as needed, with Reporting Team to make any changes or improvements to reportsResponsible for performing root cause analysis if/when SLAs are not being met and provide creative process improvement recommendations needed for correction. Monitoring of Staff Coach and mentor team and provide assistance as needed to reach goalsAssess/survey quality of work delivered by team based on established performance measures and specific client feedbackProvide the Talent Manager with a summary regarding the quality of work provided by all resources to ensure there is an accurate perception of work completedCollaborate with Talent Manager to create action plans for individuals needing improvement to reach client satisfaction targetsFollow established metrics, goals and expected performance levels for all team members within assigned account portfolio and identify areas of improvement, provide feedback and coaching when appropriateRecommend training where necessary to develop skills and techniquesCoordinate the training to be delivered to new team members on account specific tasks and systems Additional Duties Set specific account guidelines and policies as requiredEnsure adherence to corporate guidelines and policiesEnsure team members conform to client and RSR processes and quality procedures as definedManage &/or participate in periodic ad-hoc projects as required by Director, Client DeliveryPerform other duties as directed by Director, Client Delivery Position Requirements: Basic qualifications include: Bachelors Degree or 5-7+ years of equivalent work experience required; in lieu of Bachelors degree, high school diploma or equivalent required5 - 7+ years of related recruitment management experience1+ years of experience demonstrating strong organizational and presentation skills1+ years of experience describing and documenting project or client requirement1+ years of experience demonstrating effective time management skills for handling multiple tasks and competing priorities1+ years of demonstrated experience with performance review process Preferred qualifications include: PHR, SPHR, PMI or similar disciplines preferredAbility to rely on experience and judgment to plan and accomplish goalsExperience in resolving conflicts and gaining cooperation among peers, staff and clientExperience in researching complex issues and developing recommended actionsManagement skills based on several years of experience preferably in a matrix based environmentAbility to build strong, effective relationships as a leader, team member, and Randstad resourceAbility to provide excellent customer service to both internal and external customersStrong business acumen, hardworking, high integrity and a strong desire to succeedEffective interpersonal and written communication skillsSuperior consulting, leadership, management, interpersonal and mentoring skillsCapable of working independently in a self-directed capacity, as well as in a team environment What's in it for you: Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailers At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversityawards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.
    • united states, united states
    • permanent
    As a RPOManager, Talent Delivery- Shared Services you will develop recruiting strategies necessary to meet the client's current and forecasted staffing needs. You will monitor and assist account staff in a matrix based environment to ensure the client's staffing requirements are met and develop and maintain a positive working relationship with the client.As a partnership leader you will develop and implement strategies to continue to capture market share. You will be responsible for meeting the goals and objectives within an account portfolio which includes being accountable for meeting established budget goals, SLAs and KPIs.The Manager, Talent Delivery must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements, while having a strategic mindset and provide superior consulting, leadership, management, interpersonal and mentoring skillsGeneral Duties:Account Portfolio Recognize team's overall influence to the account P&L and manage expenses responsiblyActive participation in forecasting and budgeting processActive participation in the business review process internally and externallyManage any aging issues with client bill collectionsAudit and verify accuracy of all invoices, billing accruals, and client reportingFamiliar with contract schedules & contractual terms and have the ability to execute against them Client Relationship Management Develop strong client relationship and partner to provide innovative solutions to solve client needs and long term business strategyDevelop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency Compliance Management Monitor assigned accounts to ensure compliance with EEO/OFCCP or other comparable regulatory processes impacting recruitment pertinent to the requisitions supportedEnsure assigned accounts are meeting diversity goals when applicableMonitor account activities to ensure compliance with contractual agreements SLA Management Ensure all team members are meeting internal RSR SLAsResponsible for meeting customer and candidate satisfaction targetsCompile data and produce presentable reports for SLA reviewCoordinate, as needed, with Reporting Team to make any changes or improvements to reportsResponsible for performing root cause analysis if/when SLAs are not being met and provide creative process improvement recommendations needed for correction. Monitoring of Staff Coach and mentor team and provide assistance as needed to reach goalsAssess/survey quality of work delivered by team based on established performance measures and specific client feedbackProvide the Talent Manager with a summary regarding the quality of work provided by all resources to ensure there is an accurate perception of work completedCollaborate with Talent Manager to create action plans for individuals needing improvement to reach client satisfaction targetsFollow established metrics, goals and expected performance levels for all team members within assigned account portfolio and identify areas of improvement, provide feedback and coaching when appropriateRecommend training where necessary to develop skills and techniquesCoordinate the training to be delivered to new team members on account specific tasks and systems Additional Duties Set specific account guidelines and policies as requiredEnsure adherence to corporate guidelines and policiesEnsure team members conform to client and RSR processes and quality procedures as definedManage &/or participate in periodic ad-hoc projects as required by Director, Client DeliveryPerform other duties as directed by Director, Client Delivery Position Requirements:Basic qualifications include: Bachelors Degree or 5-7+ years of equivalent work experience required, in lieu of college degree GED or equivalent required5 - 7+ years of related recruitment management experience1+ years of experience demonstrating strong organizational and presentation skills1+ years of experience describing and documenting project or client requirement1+ years of experience demonstrating effective time management skills for handling multiple tasks and competing priorities1+ years of demonstrated experience with performance review process Preferred qualifications include: PHR, SPHR, PMI or similar disciplines preferredAbility to rely on experience and judgment to plan and accomplish goalsExperience in resolving conflicts and gaining cooperation among peers, staff and clientExperience in researching complex issues and developing recommended actionsManagement skills based on several years of experience preferably in a matrix based environmentAbility to build strong, effective relationships as a leader, team member, and Randstad resourceAbility to provide excellent customer service to both internal and external customersStrong business acumen, hardworking, high integrity and a strong desire to succeedEffective interpersonal and written communication skillsSuperior consulting, leadership, management, interpersonal and mentoring skillsCapable of working independently in a self-directed capacity, as well as in a team environment What's in it for you: Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailers At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversityawards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.
    As a RPOManager, Talent Delivery- Shared Services you will develop recruiting strategies necessary to meet the client's current and forecasted staffing needs. You will monitor and assist account staff in a matrix based environment to ensure the client's staffing requirements are met and develop and maintain a positive working relationship with the client.As a partnership leader you will develop and implement strategies to continue to capture market share. You will be responsible for meeting the goals and objectives within an account portfolio which includes being accountable for meeting established budget goals, SLAs and KPIs.The Manager, Talent Delivery must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements, while having a strategic mindset and provide superior consulting, leadership, management, interpersonal and mentoring skillsGeneral Duties:Account Portfolio Recognize team's overall influence to the account P&L and manage expenses responsiblyActive participation in forecasting and budgeting processActive participation in the business review process internally and externallyManage any aging issues with client bill collectionsAudit and verify accuracy of all invoices, billing accruals, and client reportingFamiliar with contract schedules & contractual terms and have the ability to execute against them Client Relationship Management Develop strong client relationship and partner to provide innovative solutions to solve client needs and long term business strategyDevelop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency Compliance Management Monitor assigned accounts to ensure compliance with EEO/OFCCP or other comparable regulatory processes impacting recruitment pertinent to the requisitions supportedEnsure assigned accounts are meeting diversity goals when applicableMonitor account activities to ensure compliance with contractual agreements SLA Management Ensure all team members are meeting internal RSR SLAsResponsible for meeting customer and candidate satisfaction targetsCompile data and produce presentable reports for SLA reviewCoordinate, as needed, with Reporting Team to make any changes or improvements to reportsResponsible for performing root cause analysis if/when SLAs are not being met and provide creative process improvement recommendations needed for correction. Monitoring of Staff Coach and mentor team and provide assistance as needed to reach goalsAssess/survey quality of work delivered by team based on established performance measures and specific client feedbackProvide the Talent Manager with a summary regarding the quality of work provided by all resources to ensure there is an accurate perception of work completedCollaborate with Talent Manager to create action plans for individuals needing improvement to reach client satisfaction targetsFollow established metrics, goals and expected performance levels for all team members within assigned account portfolio and identify areas of improvement, provide feedback and coaching when appropriateRecommend training where necessary to develop skills and techniquesCoordinate the training to be delivered to new team members on account specific tasks and systems Additional Duties Set specific account guidelines and policies as requiredEnsure adherence to corporate guidelines and policiesEnsure team members conform to client and RSR processes and quality procedures as definedManage &/or participate in periodic ad-hoc projects as required by Director, Client DeliveryPerform other duties as directed by Director, Client Delivery Position Requirements:Basic qualifications include: Bachelors Degree or 5-7+ years of equivalent work experience required, in lieu of college degree GED or equivalent required5 - 7+ years of related recruitment management experience1+ years of experience demonstrating strong organizational and presentation skills1+ years of experience describing and documenting project or client requirement1+ years of experience demonstrating effective time management skills for handling multiple tasks and competing priorities1+ years of demonstrated experience with performance review process Preferred qualifications include: PHR, SPHR, PMI or similar disciplines preferredAbility to rely on experience and judgment to plan and accomplish goalsExperience in resolving conflicts and gaining cooperation among peers, staff and clientExperience in researching complex issues and developing recommended actionsManagement skills based on several years of experience preferably in a matrix based environmentAbility to build strong, effective relationships as a leader, team member, and Randstad resourceAbility to provide excellent customer service to both internal and external customersStrong business acumen, hardworking, high integrity and a strong desire to succeedEffective interpersonal and written communication skillsSuperior consulting, leadership, management, interpersonal and mentoring skillsCapable of working independently in a self-directed capacity, as well as in a team environment What's in it for you: Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailers At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversityawards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.
    • austin, texas
    • permanent
    As a Manager, Talent Delivery you will develop recruiting strategies necessary to meet the client's current and forecasted staffing needs. You will monitor and assist account staff in a matrix based environment to ensure the client's staffing requirements are met and develop and maintain a positive working relationship with the client.As a partnership leader you will develop and implement strategies to continue to capture market share. You will be responsible for meeting the goals and objectives within an account portfolio which includes being accountable for meeting established budget goals, SLAs and KPIs.The Manager, Talent Delivery must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements, while having a strategic mindset and provide superior consulting, leadership, management, interpersonal and mentoring skills General Duties: Account Portfolio Recognize team's overall influence to the account P&L and manage expenses responsiblyActive participation in forecasting and budgeting processActive participation in the business review process internally and externallyManage any aging issues with client bill collectionsAudit and verify accuracy of all invoices, billing accruals, and client reportingFamiliar with contract schedules & contractual terms and have the ability to execute against them Client Relationship Management Develop strong client relationship and partner to provide innovative solutions to solve client needs and long term business strategyDevelop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency Compliance Management Monitor assigned accounts to ensure compliance with EEO/OFCCP or other comparable regulatory processes impacting recruitment pertinent to the requisitions supportedEnsure assigned accounts are meeting diversity goals when applicableMonitor account activities to ensure compliance with contractual agreements SLA Management Ensure all team members are meeting internal RSR SLAsResponsible for meeting customer and candidate satisfaction targetsCompile data and produce presentable reports for SLA reviewCoordinate, as needed, with Reporting Team to make any changes or improvements to reportsResponsible for performing root cause analysis if/when SLAs are not being met and provide creative process improvement recommendations needed for correction. Monitoring of Staff Coach and mentor team and provide assistance as needed to reach goalsAssess/survey quality of work delivered by team based on established performance measures and specific client feedbackProvide the Talent Manager with a summary regarding the quality of work provided by all resources to ensure there is an accurate perception of work completedCollaborate with Talent Manager to create action plans for individuals needing improvement to reach client satisfaction targetsFollow established metrics, goals and expected performance levels for all team members within assigned account portfolio and identify areas of improvement, provide feedback and coaching when appropriateRecommend training where necessary to develop skills and techniquesCoordinate the training to be delivered to new team members on account specific tasks and systems Additional Duties Set specific account guidelines and policies as requiredEnsure adherence to corporate guidelines and policiesEnsure team members conform to client and RSR processes and quality procedures as definedManage &/or participate in periodic ad-hoc projects as required by Director, Client DeliveryPerform other duties as directed by Director, Client Delivery Position Requirements: Basic qualifications include: Bachelors Degree or 5-7+ years of equivalent work experience required; in lieu of Bachelors degree, high school diploma or equivalent required5 - 7+ years of related recruitment management experience1+ years of experience demonstrating strong organizational and presentation skills1+ years of experience describing and documenting project or client requirement1+ years of experience demonstrating effective time management skills for handling multiple tasks and competing priorities1+ years of demonstrated experience with performance review process Preferred qualifications include: PHR, SPHR, PMI or similar disciplines preferredAbility to rely on experience and judgment to plan and accomplish goalsExperience in resolving conflicts and gaining cooperation among peers, staff and clientExperience in researching complex issues and developing recommended actionsManagement skills based on several years of experience preferably in a matrix based environmentAbility to build strong, effective relationships as a leader, team member, and Randstad resourceAbility to provide excellent customer service to both internal and external customersStrong business acumen, hardworking, high integrity and a strong desire to succeedEffective interpersonal and written communication skillsSuperior consulting, leadership, management, interpersonal and mentoring skillsCapable of working independently in a self-directed capacity, as well as in a team environment What's in it for you: Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailers For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversityawards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.
    As a Manager, Talent Delivery you will develop recruiting strategies necessary to meet the client's current and forecasted staffing needs. You will monitor and assist account staff in a matrix based environment to ensure the client's staffing requirements are met and develop and maintain a positive working relationship with the client.As a partnership leader you will develop and implement strategies to continue to capture market share. You will be responsible for meeting the goals and objectives within an account portfolio which includes being accountable for meeting established budget goals, SLAs and KPIs.The Manager, Talent Delivery must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements, while having a strategic mindset and provide superior consulting, leadership, management, interpersonal and mentoring skills General Duties: Account Portfolio Recognize team's overall influence to the account P&L and manage expenses responsiblyActive participation in forecasting and budgeting processActive participation in the business review process internally and externallyManage any aging issues with client bill collectionsAudit and verify accuracy of all invoices, billing accruals, and client reportingFamiliar with contract schedules & contractual terms and have the ability to execute against them Client Relationship Management Develop strong client relationship and partner to provide innovative solutions to solve client needs and long term business strategyDevelop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency Compliance Management Monitor assigned accounts to ensure compliance with EEO/OFCCP or other comparable regulatory processes impacting recruitment pertinent to the requisitions supportedEnsure assigned accounts are meeting diversity goals when applicableMonitor account activities to ensure compliance with contractual agreements SLA Management Ensure all team members are meeting internal RSR SLAsResponsible for meeting customer and candidate satisfaction targetsCompile data and produce presentable reports for SLA reviewCoordinate, as needed, with Reporting Team to make any changes or improvements to reportsResponsible for performing root cause analysis if/when SLAs are not being met and provide creative process improvement recommendations needed for correction. Monitoring of Staff Coach and mentor team and provide assistance as needed to reach goalsAssess/survey quality of work delivered by team based on established performance measures and specific client feedbackProvide the Talent Manager with a summary regarding the quality of work provided by all resources to ensure there is an accurate perception of work completedCollaborate with Talent Manager to create action plans for individuals needing improvement to reach client satisfaction targetsFollow established metrics, goals and expected performance levels for all team members within assigned account portfolio and identify areas of improvement, provide feedback and coaching when appropriateRecommend training where necessary to develop skills and techniquesCoordinate the training to be delivered to new team members on account specific tasks and systems Additional Duties Set specific account guidelines and policies as requiredEnsure adherence to corporate guidelines and policiesEnsure team members conform to client and RSR processes and quality procedures as definedManage &/or participate in periodic ad-hoc projects as required by Director, Client DeliveryPerform other duties as directed by Director, Client Delivery Position Requirements: Basic qualifications include: Bachelors Degree or 5-7+ years of equivalent work experience required; in lieu of Bachelors degree, high school diploma or equivalent required5 - 7+ years of related recruitment management experience1+ years of experience demonstrating strong organizational and presentation skills1+ years of experience describing and documenting project or client requirement1+ years of experience demonstrating effective time management skills for handling multiple tasks and competing priorities1+ years of demonstrated experience with performance review process Preferred qualifications include: PHR, SPHR, PMI or similar disciplines preferredAbility to rely on experience and judgment to plan and accomplish goalsExperience in resolving conflicts and gaining cooperation among peers, staff and clientExperience in researching complex issues and developing recommended actionsManagement skills based on several years of experience preferably in a matrix based environmentAbility to build strong, effective relationships as a leader, team member, and Randstad resourceAbility to provide excellent customer service to both internal and external customersStrong business acumen, hardworking, high integrity and a strong desire to succeedEffective interpersonal and written communication skillsSuperior consulting, leadership, management, interpersonal and mentoring skillsCapable of working independently in a self-directed capacity, as well as in a team environment What's in it for you: Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailers For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversityawards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.
    • united states, united states
    • permanent
    ObjectiveThe RTG HR Generalist will provide HR support and guidance to specific duties and responsibilities, asoutlined below. The RTG HR Generalist uses knowledge of employment law, external market trends,industry and HR best practices to operate proactively on behalf of the RTG HR Team. This role consultson HR issues that impact individuals, teams and locations. The RTG HR Generalist employs theirbusiness acumen to ensure that objectives are aligned with overall corporate and business prioritiesand assists in leading change that positively impacts business results. This position has decision makingauthority on day-to-day HR policy issues and escalates to the HR Business Partners and/or EVP asneeded.DescriptionOperational Excellence The RTG HR Generalist has responsibility to provide proactive consultationwith a focus on executing programs that proactively address clientoperational and business challenges. Programs that drive businesssolutions could relate to organizational design, organizationaleffectiveness, and culture change. Successful measurements of thisinclude: Active, value added, participation on key business initiatives inpartnership with HRBPConsults and partners closely with HR colleagues (ER/TR COEs, HR Shared Services and clients to drive and implement key strategic initiatives)Acts as a change agent to help drive and shape the culture; to enhance/impact the company's strategy and assigned clients' business resultsRegularly uses metrics to measure impact to the business and influence leadership decisions. Interprets data to provide insights and recommendations regarding i.e.: turnover/retention, cost/EBITA, ER and TR financial impacts, bench strength and management pipeline, performance and productivity/manager effectiveness, compensation/market competitivenessDrives Randstad mission, vision and values in all workPartners with Employee/Talent Relations Team on a range of HR issues across the business to ensure that best practices, legal requirements and internal practices are applied as well as creates a business environment built around fairness, equity, diversity and inclusion to migrate risk of third party challenges and regulatory interventionCollaborates with HRBPs to execute initiatives that will promote engagementConducts root cause analysis on issues using data and metrics, before providing and partnering in the execution of appropriate solutionsDemonstrates courage to communicate difficult messages and constructively challenge the status quoSuggest new procedures and policies to continually improve efficiency of the HR department and organization as a whole, and to improve employee experience; Talent Management The RTG HR Generalist has responsibility to support talent management initiatives by working with RTG HRBP to: develop individual and organizational capabilities of management;create clear plan for building manager capabilityprovide support to managers on tools and resources to ensure high-impact on-boarding and manager development Project Management The RTG HR Generalist may participate in and deliver project initiatives. This includes all activities relating to either client sponsored initiatives or specific HR projects. Successful measurements of this include: execute new programs and processes to managers and employees in a consistent, timely mannercollaborates on cross functional teams to develop best practices, processes, and policies that can be leveraged enterprise-widesupport HRBP with reductions in force, including risk management, proactive issue escalation, effective notificationspartners with and provides feedback to HR Shared Services and HR COEs to identify areas for continuous improvement and streamline processes to fulfill business support SLAs HR Excellence Demonstrate strong written and oral communication skillsPresent to appropriate level colleagues with confidence in a credible and influential mannerExercise considerable judgment and discretion in establishing and maintaining good working relationshipsApply knowledge of management-labor relations, as well as principles, practices, and procedures of human resources managementApply knowledge of laws and regulations, maintain knowledge of regulatory changesApply knowledge in the specific areas of merit systems, job content, qualifications, educational and training requirements, and benefits and salary administrationApply knowledge of data analysis, statistical concepts, methods, and data collection proceduresApply business acumen and ability to understand business and financial KPIs, measures, and assess cause/effect implicationsPrepares and presents required and special reports Education Minimum 4 Year / Bachelor'sDegree (in related discipline preferred)PHR, SPHR or similar HR designated certificationpreferred Work Experience Minimum of 4 years experience in HumanResources with a combination of recruiting,employee relations and/or organizationdevelopment, preferably in a matrix environment Experience supporting the roll out of large scale HR projects effectivelyProven experience handling confidential information and managing escalations with Legal, HR Leaders and Business LeadersPrevious experience supporting remote leaders and teamsProven experience demonstrating excellent communication skills, interpersonal skills, ethics, and cultural awarenessResourceful, problem-solving aptitude and thorough knowledge of HR procedures and policiesAdvanced knowledge of MS Office, HRIS systems, and comfortable learning new technical systems as needed Knowledge, Skills, and Abilities Ability to successfully interface with clients (internal and external)Ability to think strategically with organization and intercultural awarenessStrong interpersonal and communication skillsProven ability to work within a team environmentAbility to make decisions, take direction and execute a planDetail oriented with follow-through shown in previous jobsAble to communicate with and present at the executive levelAbility to handle multiple priorities simultaneouslyMust be knowledgeable of key state and federal labor and employment laws/guidelinesMust have a working knowledge/background in compensation, employee benefits and trainingMust be able to manage confidential information, remain professional and maintain diplomacy What's in it for you: Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailers At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.
    ObjectiveThe RTG HR Generalist will provide HR support and guidance to specific duties and responsibilities, asoutlined below. The RTG HR Generalist uses knowledge of employment law, external market trends,industry and HR best practices to operate proactively on behalf of the RTG HR Team. This role consultson HR issues that impact individuals, teams and locations. The RTG HR Generalist employs theirbusiness acumen to ensure that objectives are aligned with overall corporate and business prioritiesand assists in leading change that positively impacts business results. This position has decision makingauthority on day-to-day HR policy issues and escalates to the HR Business Partners and/or EVP asneeded.DescriptionOperational Excellence The RTG HR Generalist has responsibility to provide proactive consultationwith a focus on executing programs that proactively address clientoperational and business challenges. Programs that drive businesssolutions could relate to organizational design, organizationaleffectiveness, and culture change. Successful measurements of thisinclude: Active, value added, participation on key business initiatives inpartnership with HRBPConsults and partners closely with HR colleagues (ER/TR COEs, HR Shared Services and clients to drive and implement key strategic initiatives)Acts as a change agent to help drive and shape the culture; to enhance/impact the company's strategy and assigned clients' business resultsRegularly uses metrics to measure impact to the business and influence leadership decisions. Interprets data to provide insights and recommendations regarding i.e.: turnover/retention, cost/EBITA, ER and TR financial impacts, bench strength and management pipeline, performance and productivity/manager effectiveness, compensation/market competitivenessDrives Randstad mission, vision and values in all workPartners with Employee/Talent Relations Team on a range of HR issues across the business to ensure that best practices, legal requirements and internal practices are applied as well as creates a business environment built around fairness, equity, diversity and inclusion to migrate risk of third party challenges and regulatory interventionCollaborates with HRBPs to execute initiatives that will promote engagementConducts root cause analysis on issues using data and metrics, before providing and partnering in the execution of appropriate solutionsDemonstrates courage to communicate difficult messages and constructively challenge the status quoSuggest new procedures and policies to continually improve efficiency of the HR department and organization as a whole, and to improve employee experience; Talent Management The RTG HR Generalist has responsibility to support talent management initiatives by working with RTG HRBP to: develop individual and organizational capabilities of management;create clear plan for building manager capabilityprovide support to managers on tools and resources to ensure high-impact on-boarding and manager development Project Management The RTG HR Generalist may participate in and deliver project initiatives. This includes all activities relating to either client sponsored initiatives or specific HR projects. Successful measurements of this include: execute new programs and processes to managers and employees in a consistent, timely mannercollaborates on cross functional teams to develop best practices, processes, and policies that can be leveraged enterprise-widesupport HRBP with reductions in force, including risk management, proactive issue escalation, effective notificationspartners with and provides feedback to HR Shared Services and HR COEs to identify areas for continuous improvement and streamline processes to fulfill business support SLAs HR Excellence Demonstrate strong written and oral communication skillsPresent to appropriate level colleagues with confidence in a credible and influential mannerExercise considerable judgment and discretion in establishing and maintaining good working relationshipsApply knowledge of management-labor relations, as well as principles, practices, and procedures of human resources managementApply knowledge of laws and regulations, maintain knowledge of regulatory changesApply knowledge in the specific areas of merit systems, job content, qualifications, educational and training requirements, and benefits and salary administrationApply knowledge of data analysis, statistical concepts, methods, and data collection proceduresApply business acumen and ability to understand business and financial KPIs, measures, and assess cause/effect implicationsPrepares and presents required and special reports Education Minimum 4 Year / Bachelor'sDegree (in related discipline preferred)PHR, SPHR or similar HR designated certificationpreferred Work Experience Minimum of 4 years experience in HumanResources with a combination of recruiting,employee relations and/or organizationdevelopment, preferably in a matrix environment Experience supporting the roll out of large scale HR projects effectivelyProven experience handling confidential information and managing escalations with Legal, HR Leaders and Business LeadersPrevious experience supporting remote leaders and teamsProven experience demonstrating excellent communication skills, interpersonal skills, ethics, and cultural awarenessResourceful, problem-solving aptitude and thorough knowledge of HR procedures and policiesAdvanced knowledge of MS Office, HRIS systems, and comfortable learning new technical systems as needed Knowledge, Skills, and Abilities Ability to successfully interface with clients (internal and external)Ability to think strategically with organization and intercultural awarenessStrong interpersonal and communication skillsProven ability to work within a team environmentAbility to make decisions, take direction and execute a planDetail oriented with follow-through shown in previous jobsAble to communicate with and present at the executive levelAbility to handle multiple priorities simultaneouslyMust be knowledgeable of key state and federal labor and employment laws/guidelinesMust have a working knowledge/background in compensation, employee benefits and trainingMust be able to manage confidential information, remain professional and maintain diplomacy What's in it for you: Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailers At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.
    • united states, united states
    • work from home - permanent
    Randstad Sourceright is seeking aDiversity and Recruiting Project Managerto provide lifecycle leadership and execution of diversity and campus recruitment projects and events to build the pipeline for entry level hiring needs, including interns and new graduates. In the role you will be responsible for managing small to mid-size projects, setting targets and goals while ensuring objectives of the project are accomplished on time and within budget parameters. You will translate process requirements to system needs, manage project planning and lead related complex projects, while making recommendations to leadership. This position is responsible for driving the development and on-going operations of the clients University Relations & Diversity Program. You will lead and facilitate continuous process improvements, identify and resolve issues, as well as manage the vendor relationship with our talent acquisition platform. You will lead our partnership with the vendor to create and deliver customized candidate processes and experiences. In addition to this, you provide leadership to other project and event volunteers. This includes building strong relationships with designated stakeholders and organizations in order to effectively build a talent pipeline that meets the needs of workforce plans.Position Requirements: Understand the long-term business requirements for graduates and interns and promote opportunities to the various diversity organizationsLead and direct all recruiting activity and logistics at strategic diversity conferences and eventsHandle full project management: plan creation, implementation, management and back-end reporting of various project sizes related to university relations and diversity programsDevelop best practices and processes to efficiently and effectively manage the recruiting cycle, identifying areas of improvement and working with cross-functional teams to develop internal procedures, processes, and system updatesCollaborate with internal organizations to align business strategy and goals to deliver value to clientsLeading the selection and implementation of our recruiting systems, processes and tools to enable our team with the most innovative technologies in the industry to optimize efficiency and accelerate productivityContribute knowledge and information pertaining to all employer business unitsFamiliarizes recruiting teams with employer businesses/products prior to each recruiting event/activitySeeks unique opportunities to leverage and promote meaningful relationships with diversity organizations that they supportInteracts effectively and often with UR manager, business or functional unit recruiters, and scheduling coordinatorsParticipates in planning events, screening resumes and coordinating activities prior to event initiativesAttends and leads recruiting activities such as open houses, conference career fairs, information sessions, campus screens and other special eventsLeads recruiting process - regarding collection and screening of candidates at conferences or other eventsRecommends high quality candidates based on curriculum, achievements, interest in employer, skill set, technical background, prior experience, leadership potential and other defined competenciesFollows-up with candidates of interestManages time effectively during events screens; adheres to allotted timeSupports employer hiring forecast (numbers, diversity, etc.)Interacts effectively with business unit recruiters and staffing focals to market and promote candidatesMonitor and partner with the business with the selection of people from the organization to support recruiting teams including recruitment, interviewing, presentations, advisory boards, mentoring interns, etc.Develop and execute sourcing plans from traditional and nontraditional sources including, but not limited to LinkedIn, campus job boards, social media, etc.Analyze progress and results at assigned diversity organizations, identify best practices and develop strategic recommendations for future recruitingManage candidate pipeline via ongoing communications while ensuring that recruiters view the strongest campus candidatesWork with internal / external communications to help design creative and consistent marketing material and advertising campaign to support campus recruitment inclusive of social media efforts.Act as a partner to HR for diversity related event needs by educating those inquiring about diversity recruiting related activities and taking the time to respond to each inquiry Basic Qualifications include: Bachelor's degree requiredMinimum of 4 years of Project Management experienceMinimum of 4 years of Recruiting experience Preferred Qualifications include Proficient with Microsoft Office tools including Word, Excel, PowerPoint, OutlookStrong customer focus and customer service skillsExperience presenting to C-level executivesExcellent communication, interpersonal and organizational skillsDemonstrated experience managing large, complex accounts or projectsExperience describing and documenting project or client requirementsMust be detailed oriented with a concern for quality expressed by continually initiating system and process improvementsStrong management skills based on several years of experience, including people development and team buildingSuperior consulting, leadership, management, interpersonal and mentoring skill What's in it for you: Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailers At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.
    Randstad Sourceright is seeking aDiversity and Recruiting Project Managerto provide lifecycle leadership and execution of diversity and campus recruitment projects and events to build the pipeline for entry level hiring needs, including interns and new graduates. In the role you will be responsible for managing small to mid-size projects, setting targets and goals while ensuring objectives of the project are accomplished on time and within budget parameters. You will translate process requirements to system needs, manage project planning and lead related complex projects, while making recommendations to leadership. This position is responsible for driving the development and on-going operations of the clients University Relations & Diversity Program. You will lead and facilitate continuous process improvements, identify and resolve issues, as well as manage the vendor relationship with our talent acquisition platform. You will lead our partnership with the vendor to create and deliver customized candidate processes and experiences. In addition to this, you provide leadership to other project and event volunteers. This includes building strong relationships with designated stakeholders and organizations in order to effectively build a talent pipeline that meets the needs of workforce plans.Position Requirements: Understand the long-term business requirements for graduates and interns and promote opportunities to the various diversity organizationsLead and direct all recruiting activity and logistics at strategic diversity conferences and eventsHandle full project management: plan creation, implementation, management and back-end reporting of various project sizes related to university relations and diversity programsDevelop best practices and processes to efficiently and effectively manage the recruiting cycle, identifying areas of improvement and working with cross-functional teams to develop internal procedures, processes, and system updatesCollaborate with internal organizations to align business strategy and goals to deliver value to clientsLeading the selection and implementation of our recruiting systems, processes and tools to enable our team with the most innovative technologies in the industry to optimize efficiency and accelerate productivityContribute knowledge and information pertaining to all employer business unitsFamiliarizes recruiting teams with employer businesses/products prior to each recruiting event/activitySeeks unique opportunities to leverage and promote meaningful relationships with diversity organizations that they supportInteracts effectively and often with UR manager, business or functional unit recruiters, and scheduling coordinatorsParticipates in planning events, screening resumes and coordinating activities prior to event initiativesAttends and leads recruiting activities such as open houses, conference career fairs, information sessions, campus screens and other special eventsLeads recruiting process - regarding collection and screening of candidates at conferences or other eventsRecommends high quality candidates based on curriculum, achievements, interest in employer, skill set, technical background, prior experience, leadership potential and other defined competenciesFollows-up with candidates of interestManages time effectively during events screens; adheres to allotted timeSupports employer hiring forecast (numbers, diversity, etc.)Interacts effectively with business unit recruiters and staffing focals to market and promote candidatesMonitor and partner with the business with the selection of people from the organization to support recruiting teams including recruitment, interviewing, presentations, advisory boards, mentoring interns, etc.Develop and execute sourcing plans from traditional and nontraditional sources including, but not limited to LinkedIn, campus job boards, social media, etc.Analyze progress and results at assigned diversity organizations, identify best practices and develop strategic recommendations for future recruitingManage candidate pipeline via ongoing communications while ensuring that recruiters view the strongest campus candidatesWork with internal / external communications to help design creative and consistent marketing material and advertising campaign to support campus recruitment inclusive of social media efforts.Act as a partner to HR for diversity related event needs by educating those inquiring about diversity recruiting related activities and taking the time to respond to each inquiry Basic Qualifications include: Bachelor's degree requiredMinimum of 4 years of Project Management experienceMinimum of 4 years of Recruiting experience Preferred Qualifications include Proficient with Microsoft Office tools including Word, Excel, PowerPoint, OutlookStrong customer focus and customer service skillsExperience presenting to C-level executivesExcellent communication, interpersonal and organizational skillsDemonstrated experience managing large, complex accounts or projectsExperience describing and documenting project or client requirementsMust be detailed oriented with a concern for quality expressed by continually initiating system and process improvementsStrong management skills based on several years of experience, including people development and team buildingSuperior consulting, leadership, management, interpersonal and mentoring skill What's in it for you: Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailers At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.
    • united states, united states (remote)
    • permanent
    SVP, Growth Marketingthe roleThe senior vice-president of growth marketing will oversee the strategy, development, and operation of all of the organization's current acquisition channels and identify new opportunities for growth. They will be responsible for the design and execution of integrated demand strategies across our paid and organic channels - SEM, SEO, ABM, email, inbound, events, paid social, and more.Reporting to the CMO, the senior vice-president of growth marketing requires a highly specialized marketing skillset that is a unique blend of technical, operational, and creative talents. As a strong cross-functional collaborator, their responsibility resides at the intersection of marketing, product, technology, and analytics with a strong emphasis on experimentation and driving impact.The senior vice-president of growth marketing is responsible for leading the digital marketing team in achieving growth through an innovative, iterative, data-driven approach to the consumer experience and funnel optimization.key accountabilities Own the strategy and execution of growth/demand marketing efforts that drive awareness, consideration, adoption, and expansion by using paid and owned media channels to grow new user acquisition, activation, engagement, and retention in a scalable and efficient way.Develop and deploy automated, multi-touch engagement programs (e.g., email/in product marketing,) for end-user audiences across the customer lifecycle.Define an optimal mix and sequencing of marketing tactics and channels (social paid/earned, SEO/SEM, affiliate marketing, programmatic, in, inbound/outbound, to drive customer acquisition.Lead our paid media, content, inbound, operations, SEO, and data teams to help achieve business objectives.Support multi-channel go-to-market initiatives in collaboration with marketing, content, data, and product marketing.Lead rapid experimentation of new channels, campaigns, creative, incentives, and approaches for the purpose of building scalable solutions.Own performance against key metrics, including marketing, qualified leads, sales qualified leads, and new business pipelines while maintaining customer acquisition cost efficiency.Leverage analytics and data-identifying new opportunities and optimizing existing channels to improve conversion rates throughout the funnel.Develop and execute plans to consolidate all data sources, improve data hygiene, and enhance data with a variety of data enrichment tools.Partner with the product and development team to bring a product-like experience to our platforms and various channels.Manage a team of demand generation and digital marketing experts that will execute the strategies of the marketing plan.Build and maintain strong partnerships with key stakeholders across the organization including product, technology, data, and marketing. knowledge, skills, and abilities 15+ years of performance marketing and acquisition marketing, both B2C and B2B.Successfully builds and executes growth strategies for both hyper-growth and scaled companies.Shapes planning and execution of multiple, complex marketing programs, e.g. sales qualified leads, queries, experimentation, and ROI monitoring.Deep experience with paid media channels, marketing/Google analytics, and funnel reporting.Experience working with Sales and Martech tools such as Salesforce, Hubspot, marketing qualified leads, sales qualified leads, A/B testing, and lead enrichment software. Experience with account-based platforms is desired.A high degree of proficiency in conversion rate optimization, growth frameworks, and processes, SEO, SEM, CMS/platform/ mobile management.Strong marketing instincts and proven track record of shaping and executing user growth strategies.Deep analytics background and a high degree of proficiency with rigorous data tools.Proven expertise in the collection of key demand metrics across the funnel, working closely with the data team to ensure proper tracking and reporting is in place necessary to measure and optimize results.Ability to synthesize, analyze and interpret data (including KPI reports) and transfer it into actionable steps.Experience in brand media and ability to lead large, scheduled brand media buys.Prior experience working with highly technical audiences like IT, developers, product managers, product owners, etc.Deep understanding of Marketing Technology and media platforms.Manages teams as well as cross-functional teams and proven track record of performance optimization.Strong leadership presence; serves as a senior leader within a company, influential with a diverse group of stakeholders, and can create buy-in with both technical and operational teams organization.Excellent written, oral, and social interpersonal skills with powerful storytelling in simple language.Proven ability to educate and influence management and senior leaders to act in a desired manner.Ability to inspire others to be assertive in their roles through the consistent demonstration of confidence and clear leadership.Experience thriving in a fast-paced matrixed environment. What's in it for you: Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailers At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.
    SVP, Growth Marketingthe roleThe senior vice-president of growth marketing will oversee the strategy, development, and operation of all of the organization's current acquisition channels and identify new opportunities for growth. They will be responsible for the design and execution of integrated demand strategies across our paid and organic channels - SEM, SEO, ABM, email, inbound, events, paid social, and more.Reporting to the CMO, the senior vice-president of growth marketing requires a highly specialized marketing skillset that is a unique blend of technical, operational, and creative talents. As a strong cross-functional collaborator, their responsibility resides at the intersection of marketing, product, technology, and analytics with a strong emphasis on experimentation and driving impact.The senior vice-president of growth marketing is responsible for leading the digital marketing team in achieving growth through an innovative, iterative, data-driven approach to the consumer experience and funnel optimization.key accountabilities Own the strategy and execution of growth/demand marketing efforts that drive awareness, consideration, adoption, and expansion by using paid and owned media channels to grow new user acquisition, activation, engagement, and retention in a scalable and efficient way.Develop and deploy automated, multi-touch engagement programs (e.g., email/in product marketing,) for end-user audiences across the customer lifecycle.Define an optimal mix and sequencing of marketing tactics and channels (social paid/earned, SEO/SEM, affiliate marketing, programmatic, in, inbound/outbound, to drive customer acquisition.Lead our paid media, content, inbound, operations, SEO, and data teams to help achieve business objectives.Support multi-channel go-to-market initiatives in collaboration with marketing, content, data, and product marketing.Lead rapid experimentation of new channels, campaigns, creative, incentives, and approaches for the purpose of building scalable solutions.Own performance against key metrics, including marketing, qualified leads, sales qualified leads, and new business pipelines while maintaining customer acquisition cost efficiency.Leverage analytics and data-identifying new opportunities and optimizing existing channels to improve conversion rates throughout the funnel.Develop and execute plans to consolidate all data sources, improve data hygiene, and enhance data with a variety of data enrichment tools.Partner with the product and development team to bring a product-like experience to our platforms and various channels.Manage a team of demand generation and digital marketing experts that will execute the strategies of the marketing plan.Build and maintain strong partnerships with key stakeholders across the organization including product, technology, data, and marketing. knowledge, skills, and abilities 15+ years of performance marketing and acquisition marketing, both B2C and B2B.Successfully builds and executes growth strategies for both hyper-growth and scaled companies.Shapes planning and execution of multiple, complex marketing programs, e.g. sales qualified leads, queries, experimentation, and ROI monitoring.Deep experience with paid media channels, marketing/Google analytics, and funnel reporting.Experience working with Sales and Martech tools such as Salesforce, Hubspot, marketing qualified leads, sales qualified leads, A/B testing, and lead enrichment software. Experience with account-based platforms is desired.A high degree of proficiency in conversion rate optimization, growth frameworks, and processes, SEO, SEM, CMS/platform/ mobile management.Strong marketing instincts and proven track record of shaping and executing user growth strategies.Deep analytics background and a high degree of proficiency with rigorous data tools.Proven expertise in the collection of key demand metrics across the funnel, working closely with the data team to ensure proper tracking and reporting is in place necessary to measure and optimize results.Ability to synthesize, analyze and interpret data (including KPI reports) and transfer it into actionable steps.Experience in brand media and ability to lead large, scheduled brand media buys.Prior experience working with highly technical audiences like IT, developers, product managers, product owners, etc.Deep understanding of Marketing Technology and media platforms.Manages teams as well as cross-functional teams and proven track record of performance optimization.Strong leadership presence; serves as a senior leader within a company, influential with a diverse group of stakeholders, and can create buy-in with both technical and operational teams organization.Excellent written, oral, and social interpersonal skills with powerful storytelling in simple language.Proven ability to educate and influence management and senior leaders to act in a desired manner.Ability to inspire others to be assertive in their roles through the consistent demonstration of confidence and clear leadership.Experience thriving in a fast-paced matrixed environment. What's in it for you: Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailers At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.
    • united states, united states
    • work from home - permanent
    The Supplier Relationship Manager (SRM) will be responsible for the full life cycle of our vendor relationships - from contract development/negotiation through program implementation. The SRM will lead discussions with suppliers regarding their capabilities, service delivery performance, deficiencies, and development activities and drive results to improve the support provided to Randstad's client programs.Our SRM needs to be fluent with contract language, analytics and supplier relationship dynamics. You will need to be willing to have tough conversations with suppliers/clients in order to drive compliance and top performance.Direct WorkInvolvement/Complexity: Develops supplier contracts, based on client requirements, lead related negotiations, and manage contract lifecycleIdentifies potential suppliers based on matching supplier capabilities to client program requirementsManages supplier relationship and overall supplier performanceacross client portfolio Monitors supplier performance to established KPI and relevant compliance topicsEstablishes and manages corrective action plans related to supplier issuesProvides feedback and direction to suppliers, conducts regular supplier reviews to establish performance improvement activities, communicate business direction and share industry best practiceCoordinates regular supplier audits, report findings, manage corrective action plansEstablishes supplier dashboards, scorecards and surveys to manage high-level supplier performanceProactively identifies/resolves technical or operational problemsCollaborateswith client service teams to improve supplier results and effectivenessSupports development and implementation of best practices for improving supplier engagement and performanceDevelops tools and templates to improve transparency and effectivity of supplier performance in meeting departmental goals, supplier results and client service delivery requirementsDirects Randstad's supplier onboarding and qualifications processesSupports client implementations and expansion activities; data collection and validationConductsregular business reviews with relevant internal program stakeholders to establish strategies for meeting business requirements Education: BS/BA in related discipline, or equivalent combination of education and experience Experience/Skills: 5-10years of experience in procurement/supplier management,or equivalent related business experienceMSP/VMS experience preferredProficient with Microsoft Office tools including Word, Excel, PowerPoint, OutlookCompetent with industry related technology tools (i.e. Fieldglass, Beeline, IQNavigator)Strong analytical skills and demonstrated ability to determine and explain conclusions from complex operational, regulatory and/or business informationCustomerfocus and customer service skillsExcellent communication, interpersonal and organizational skills What's in it for you: Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailers At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.
    The Supplier Relationship Manager (SRM) will be responsible for the full life cycle of our vendor relationships - from contract development/negotiation through program implementation. The SRM will lead discussions with suppliers regarding their capabilities, service delivery performance, deficiencies, and development activities and drive results to improve the support provided to Randstad's client programs.Our SRM needs to be fluent with contract language, analytics and supplier relationship dynamics. You will need to be willing to have tough conversations with suppliers/clients in order to drive compliance and top performance.Direct WorkInvolvement/Complexity: Develops supplier contracts, based on client requirements, lead related negotiations, and manage contract lifecycleIdentifies potential suppliers based on matching supplier capabilities to client program requirementsManages supplier relationship and overall supplier performanceacross client portfolio Monitors supplier performance to established KPI and relevant compliance topicsEstablishes and manages corrective action plans related to supplier issuesProvides feedback and direction to suppliers, conducts regular supplier reviews to establish performance improvement activities, communicate business direction and share industry best practiceCoordinates regular supplier audits, report findings, manage corrective action plansEstablishes supplier dashboards, scorecards and surveys to manage high-level supplier performanceProactively identifies/resolves technical or operational problemsCollaborateswith client service teams to improve supplier results and effectivenessSupports development and implementation of best practices for improving supplier engagement and performanceDevelops tools and templates to improve transparency and effectivity of supplier performance in meeting departmental goals, supplier results and client service delivery requirementsDirects Randstad's supplier onboarding and qualifications processesSupports client implementations and expansion activities; data collection and validationConductsregular business reviews with relevant internal program stakeholders to establish strategies for meeting business requirements Education: BS/BA in related discipline, or equivalent combination of education and experience Experience/Skills: 5-10years of experience in procurement/supplier management,or equivalent related business experienceMSP/VMS experience preferredProficient with Microsoft Office tools including Word, Excel, PowerPoint, OutlookCompetent with industry related technology tools (i.e. Fieldglass, Beeline, IQNavigator)Strong analytical skills and demonstrated ability to determine and explain conclusions from complex operational, regulatory and/or business informationCustomerfocus and customer service skillsExcellent communication, interpersonal and organizational skills What's in it for you: Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailers At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.
    • atlanta, georgia
    • permanent
    Position Overview:The Business Services Specialist is an entry level role in the Business Services Team. This role will be assigned to a wide variety of projects supporting any of the functional areas within Business Services, including Accounts Receivables, Cash Applications, Billing, Vendor Management Systems or Payroll. Individuals in this role must have a customer service focus, willingness to learn and demonstrated skills in problem solving. Primary responsibilities include:Position OverviewProject Work Participate in projects as directed by Business Services Managers. Projects could range from outbound calls to customers, research or problem resolution, analysis of data or administrative tasks. Through project participation the Business Services Specialists will learn the full operation of the Business Services Team. Documentation Document processes, procedures or customer information as requested. Process Improvements Learn key processes within the Business Services team and suggest improvements to help drive efficient operations. Education & Experience (Required and Preferred): 1+ year undergraduate studies (prefer accounting, finance, or business related)Professional work experience preferred, minimum of 1 year work experience. Qualifications & Skills (Required and Preferred): Highest degree of integrity, credibility and overall work ethicStrong organizational skillsSelf-starter with an eye towards removing obstacles & achieving goalsCollaborative with other teams to maintain productivity and support department and company initiativesProfessional, effective and persuasive communication skills (both verbal & written)Proficient in Microsoft ExcelTime management What's in it for you: Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailers At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.
    Position Overview:The Business Services Specialist is an entry level role in the Business Services Team. This role will be assigned to a wide variety of projects supporting any of the functional areas within Business Services, including Accounts Receivables, Cash Applications, Billing, Vendor Management Systems or Payroll. Individuals in this role must have a customer service focus, willingness to learn and demonstrated skills in problem solving. Primary responsibilities include:Position OverviewProject Work Participate in projects as directed by Business Services Managers. Projects could range from outbound calls to customers, research or problem resolution, analysis of data or administrative tasks. Through project participation the Business Services Specialists will learn the full operation of the Business Services Team. Documentation Document processes, procedures or customer information as requested. Process Improvements Learn key processes within the Business Services team and suggest improvements to help drive efficient operations. Education & Experience (Required and Preferred): 1+ year undergraduate studies (prefer accounting, finance, or business related)Professional work experience preferred, minimum of 1 year work experience. Qualifications & Skills (Required and Preferred): Highest degree of integrity, credibility and overall work ethicStrong organizational skillsSelf-starter with an eye towards removing obstacles & achieving goalsCollaborative with other teams to maintain productivity and support department and company initiativesProfessional, effective and persuasive communication skills (both verbal & written)Proficient in Microsoft ExcelTime management What's in it for you: Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailers At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.
    • atlanta, georgia
    • contract
    The specialist will provide inbound telephone, email and chat support to our internal and external customers by addressing their inquiries and questions regarding Randstad policies, procedures and system use including payroll, billing and website use. In this position the specialist is expected to be able to navigate through basic and more complex concerns by using various knowledge, tools and resources required. In addition, the specialist consistently uses their problem-solving abilities, communication, and listening skills in each situation. The specialist should be able to identify and escalate priority issues and follow up with customers when necessary. They are expected to document all calls in accordance with our standard operating procedures. Lastly, the specialist must render outstanding levels of service in a professional and thorough manner. The emphasis is on accuracy and consistency.ESSENTIAL FUNCTIONS OF THE JOB:Business Results / Principal ResponsibilitiesConsistently answers 40 or more calls per day from our customers or 10 chats per day.Average Handle Time to be maintained at 5 and a half minutes or less.Quality Monitoring - access calls to ensure that it is answered accurately and with a high level of customer service. The average expectation is 97% or better.Documentation - to ensure that the documentation is clear, accurate and complete. The average expectation is 97% or better.Performs other duties as assignedSKILLS REQUIRED:Typing >35 wpm requiredFamiliar with Google suite: Gmail. Google Drive, etcCustomer service mindsetCritical thinking, reasoningPHYSICAL REQUIREMENTS: This position is remote. The person who is considered for this position will work in a team setting, but at an individual desk in an open environment using a phone, computer, and 2 monitors. In this position, there is potential for one to continuously sit for long periods of time and would be dealing with some background noise. The hours of operations are 8 hour days, 40 hours a week, Monday through Friday, with potential opportunity for overtime.For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.
    The specialist will provide inbound telephone, email and chat support to our internal and external customers by addressing their inquiries and questions regarding Randstad policies, procedures and system use including payroll, billing and website use. In this position the specialist is expected to be able to navigate through basic and more complex concerns by using various knowledge, tools and resources required. In addition, the specialist consistently uses their problem-solving abilities, communication, and listening skills in each situation. The specialist should be able to identify and escalate priority issues and follow up with customers when necessary. They are expected to document all calls in accordance with our standard operating procedures. Lastly, the specialist must render outstanding levels of service in a professional and thorough manner. The emphasis is on accuracy and consistency.ESSENTIAL FUNCTIONS OF THE JOB:Business Results / Principal ResponsibilitiesConsistently answers 40 or more calls per day from our customers or 10 chats per day.Average Handle Time to be maintained at 5 and a half minutes or less.Quality Monitoring - access calls to ensure that it is answered accurately and with a high level of customer service. The average expectation is 97% or better.Documentation - to ensure that the documentation is clear, accurate and complete. The average expectation is 97% or better.Performs other duties as assignedSKILLS REQUIRED:Typing >35 wpm requiredFamiliar with Google suite: Gmail. Google Drive, etcCustomer service mindsetCritical thinking, reasoningPHYSICAL REQUIREMENTS: This position is remote. The person who is considered for this position will work in a team setting, but at an individual desk in an open environment using a phone, computer, and 2 monitors. In this position, there is potential for one to continuously sit for long periods of time and would be dealing with some background noise. The hours of operations are 8 hour days, 40 hours a week, Monday through Friday, with potential opportunity for overtime.For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.

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