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40 jobs found for online chat representative customer service without the phone in north carolina

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    • charlotte, north carolina
    • temp to perm
    • $18 - $21 per hour
    This is a Customer Service/Call Center Role for a large financial institution.  Multiple schedules/shifts available. Previous Call Center experience is preffered, but not required. This role is ONSITE, in Charlotte.  Interested candidates must be able to work onsite. True Temp to Perm opportunity.   salary: $18 - $21 per hourshift: Firstwork hours: 6 AM - 11 PMeducation: High` SchoolResponsibilities Fast paced call center environment -- blended environment  Receive inbound calls + place outbound calls Receiving inbound calls from customers who are recognizing fraud on their account. Outbound calls based on seeing suspicious activity on accounts Handling any debit/credit card fraud  Inbound calls take precedent over outbound calls Review accounts to manage activity Investigate Speak to customers Work on claims 50% time on phones Candidates must have at least 1 year of Financial Background to be considered.  The essential functions of this role include:working up to 5 hrs of overtime per weekworking weekendsSkillsFollow-upActive ListeningTelephone EtiquetteEmpathyInterpersonal SensitivityTyping SkillsBasic Software SkillsBasic Computer SkillsCall Center SupportQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
    This is a Customer Service/Call Center Role for a large financial institution.  Multiple schedules/shifts available. Previous Call Center experience is preffered, but not required. This role is ONSITE, in Charlotte.  Interested candidates must be able to work onsite. True Temp to Perm opportunity.   salary: $18 - $21 per hourshift: Firstwork hours: 6 AM - 11 PMeducation: High` SchoolResponsibilities Fast paced call center environment -- blended environment  Receive inbound calls + place outbound calls Receiving inbound calls from customers who are recognizing fraud on their account. Outbound calls based on seeing suspicious activity on accounts Handling any debit/credit card fraud  Inbound calls take precedent over outbound calls Review accounts to manage activity Investigate Speak to customers Work on claims 50% time on phones Candidates must have at least 1 year of Financial Background to be considered.  The essential functions of this role include:working up to 5 hrs of overtime per weekworking weekendsSkillsFollow-upActive ListeningTelephone EtiquetteEmpathyInterpersonal SensitivityTyping SkillsBasic Software SkillsBasic Computer SkillsCall Center SupportQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
    • charlotte, north carolina (remote)
    • temp to perm
    • $15 per hour
    We are hiring ambitious and motivated Customer Care Representatives to work on our team focusing on premier HR contact centers.  If you have any of these qualities, please apply today! A self-starter with excellent communication skills (verbal and written) and a passion to provide the highest level of customer care and satisfaction  Ability to be flexible, adaptable, and dependable in a constantly changing, fast-paced environment  Ability to receive and immediately apply constructive feedback Ability to multi-task using several Windows applications at once while assisting a customer on the phone Flexibility to work a specified shift and extended hours as necessary  salary: $15 - $15 per hourshift: Firstwork hours: 8 AM - 9 PMeducation: High` SchoolResponsibilities Handling a high volume of inbound calls from our clients’ employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.   Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections.  This may include additional research and ongoing casework.  Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well.   Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. The essential functions of this role include:working weekendsSkillsTelephone EtiquetteBasic Computer SkillsActive ListeningAdapting to ChangeCustomer ServiceQualificationsYears of experience: 2 yearsExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Prot