Our client is looking for an Auxiliary Services Support Technician for a 6+ month contract in Sacramento, Ca.

Provide daily support for auxiliary services to include routine calls for nurse call, hospital T V system , card access, security & surveillance . Please see more detailed info of responsibility’s below.

Responsibilities:

• Review and analyzes all incoming incident tickets and services requests to ensure timely communication and resolution of issues and assess that existing technology will meet customer’s needs.

• Evaluate, install, modify and support Auxiliary Services Technologies (, Televisions and distribution infrastructure, Patient Education, Qmatic, Surveillance Systems, Card Access, Building Security Alarms, Nurse Call and Physical Patient Security Systems)

• Troubleshoot and resolve moderately complex issues with Auxiliary Services Technologies

• Proved support to senior technicians with systems and application administration of servers for supported technologies to include configuration, maintenance and upgrades

• Provide support to senior technicians with planning and implementing hardware and software upgrades of Auxiliary Services Technologies

• Apply and maintain security controls of Auxiliary Services Technologies

• Access Request Processing (IS Access Request Process)

• Report Generation (Maintenance and On Demand)

• Provide input to senior technicians to perform ongoing technical assessments of these technologies

• Perform ongoing technical support and preventative maintenance of these technologies

• Assist with the development of training documents to support use of equipment

• Interacts with customers, vendors, technical teams and management regarding ongoing support, maintenance and technology changes.

• Assist senior technicians to research, evaluate, develop operational methods, promote and implement systems to improve efficiency and effectiveness of departmental practices

• Promptly assist customers with equipment and related software problems and questions

• Notify appropriate personnel when established standards or guidelines are violated

• Conduct user polls, questionnaires and other information gathering activities

• Analyst must be able to administer, maintain, and install either alone or as a member of the Auxiliary Services Team, all Auxiliary Services supported technologies.

Inventory and Asset Management

Duties:

• Receive equipment from distributor

• Maintain equipment inventory and update when equipment is out for maintenance or repairs.

• Manages inventory to assure adequate levels of spare equipment is available at all times and order new equipment as needed. Routine inventory reconciliation required per UCDHS policy and procedures.

• Deploy equipment to departments and individual staff member and provide any training that may be required.

• Package, return and track defective equipment for replacement and/or repairs.

• Analyze report and track trends with equipment problem.

• Analyze and reconcile vendor reports to ensure accurate billing for equipment and services

Emergency Response & Customer Service

Duties:

• Auxiliary Services will be required to be on call and respond to issues that are escalated during an on call event.

• Analyst will be required to provide immediate response to all campus emergencies in accordance with UCDHS policies and procedures. Auxiliary Services employee will be required to assist, and possibly correct any Auxiliary Services technologies, included but not limited to: Televisions and distribution infrastructure, Patient Education, Qmatic, Surveillance Systems, Card Access, Building Security Alarms, Nurse Call and Physical Patient Security Systems

• Analyst will be required to support, troubleshoot and/or resolve issues escalated.

• If on-site assistance is required, technical analyst will be required to keep the incident properly documented and follow-up timely with the customer.

• Analyst will be required to be constantly communicating in a courteous manner while coordinating work in progress and informing customers of projected start date and delays.

• Schedules work to minimize disruptions to customer operations.

• Monitors work to insure quality end products are provided in a timely manner and that work sites are cleaned up at the end of each shift and after the work is complete.

• Ensures that the customer is satisfied with the end product, before closing out a work order. Notifies manager of project concerns or issues that could escalate and impact budget, deadlines or customer satisfaction

Safety & Work Ethics

Duties:

• Analyst will be required to protect themselves with safe work habits such as wearing protective equipment when needed, proper body mechanics when lifting/moving items, keeping work sites and shop organized, operating tools and equipment in a safe manner, using universally accepted as safe methods for accomplishing each task associated with the work assignment (meets manufacturers' specifications, as well as OSHA standards). Insures that the goal of 95% is accomplished as scheduled and that they attend training, participate in shop safety meetings/training classes, follow departmental policies/procedures such as lockout and tag out, MSDS, confined space, infection control, audiograms and asbestos material are adhered to. Report conditions that compromise employee safety and other safety violations to his/her Supervisor and the safety office.

• Employee will report to and leave work at the prescribed times, adhere to break/lunch schedules, focuses on productivity by using working hours effectively, demonstrates appropriate behavior and observes the rights and feelings of others.

• Excellent organizational skills to determine workload priorities and to enable timely completion of tasks. Ability to work effectively and independently under pressure with a minimum of direction.

• Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving.

• Ability to set priorities, organize work to manage multiple requests and meet deadlines. Ability to multi-task

SKILLS, KNOWLEDGE AND ABILITIES

• Knowledge of AutoCAD, Word, Excel, PowerPoint and Visio.

• Demonstrated ability to install software and troubleshoot and repair moderately complex problems these technologies

• Knowledge of NFPA and building codes related to the technologies supported

• Experience reading and understanding plans and construction documents to interpret customers' needs and determine if these specifications are within system parameters. Provide alternatives as situations develop.

• Knowledge of technical standards in reference to telecommunications specifications and FCC regulations.

• Basic knowledge of incident response procedures

• Knowledge of the design, development and application of technology and systems to meet business needs

• Demonstrated skills to apply security controls to computer software and hardware

• Understanding of system performance monitoring and actions that can be taken to improve or correct performance

• Ability to effectively understand complex networks; to manage administrative, clinical and fiscal information; and to comprehend such information to make timely and correct decisions.

• Experience troubleshooting and configuring wired and wireless communication equipment and related computer equipment, including application and operating systems software.

• Experienced working both independently and in a team-oriented, collaborative environment.

• Ability to elicit cooperation from a wide variety of sources, including upper management, customers and other departments.

• Ability to effectively prioritize and execute tasks in a high pressure environment.