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25 jobs found for telecom analyst in pennsylvania

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    • coatesville, pennsylvania
    • temp to perm
    • $18 - $19 per hour
    We are looking for enthusiastic individuals to join our clients call center team in Chester County! The Customer Service Representative is responsible for interfacing with customers on the phone and through e-mail interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. If this sounds like a fit for you consider applying here or via email: grace.guenzer@randstadusa.com!salary: $18 - $19 per hourshift: Firstwork hours: 8 AM - 4 PMeducation: No Degree RequiredResponsibilities Processing orders by mail, telephone, fax, email, or other employees Actively listening to customer needs and inquiries to determine appropriate service actions Being primarily responsible for answering telephones, handling customer transactions, and performing other clerical duties Referring any customer questions regarding products or services to the appropriate person Establishing and maintaining customer profiles and initializing claim forms Performing accurate company-required recordkeeping Efficiently and correctly corresponding with vendors and other departments Resolving customer problems, such as shipping or invoicing problems, etc. Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer; printing shipment documents; recording or filing copy of order received Following-up on orders to ensure delivery by specified dates Preparing receipts and shipping documents Performing other duties as assigned SkillsFollow-upActive ListeningTelephone EtiquetteCRMCall CenterBasic Software SkillsBasic Computer SkillsCall Center SupportTyping SkillsQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
    We are looking for enthusiastic individuals to join our clients call center team in Chester County! The Customer Service Representative is responsible for interfacing with customers on the phone and through e-mail interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. If this sounds like a fit for you consider applying here or via email: grace.guenzer@randstadusa.com!salary: $18 - $19 per hourshift: Firstwork hours: 8 AM - 4 PMeducation: No Degree RequiredResponsibilities Processing orders by mail, telephone, fax, email, or other employees Actively listening to customer needs and inquiries to determine appropriate service actions Being primarily responsible for answering telephones, handling customer transactions, and performing other clerical duties Referring any customer questions regarding products or services to the appropriate person Establishing and maintaining customer profiles and initializing claim forms Performing accurate company-required recordkeeping Efficiently and correctly corresponding with vendors and other departments Resolving customer problems, such as shipping or invoicing problems, etc. Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer; printing shipment documents; recording or filing copy of order received Following-up on orders to ensure delivery by specified dates Preparing receipts and shipping documents Performing other duties as assigned SkillsFollow-upActive ListeningTelephone EtiquetteCRMCall CenterBasic Software SkillsBasic Computer SkillsCall Center SupportTyping SkillsQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
    • philadelphia, pennsylvania
    • temp to perm
    • $18 - $22 per hour
    Seeking call center professionals looking to further their career in the Financial Services Industry! You will be working in a fast-paced, team-oriented environment providing personalized solutions to help clients work toward their financial goals. Working as a Client Service Representative you’ll answer questions about investment products and services. You will be the voice of the company and work with each client to answer questions, resolve issues and initiate monetary transactions. You will develop knowledge of retirement plan products and services and the overall financial markets in order to respond accurately and thoroughly to client inquiries. Pay: $18/hour with High School Diploma and $22/hour with Bachelors Location: Remote in Pennsylvania ONLY (office located in Chesterbrook, PA 19087) What you'll have: High School Diploma required / Bachelor Degree preferred Minimum 1 year general experience. Prior customer service experience, preferably in financial services is preferred salary: $18 - $22 per hourshift: Firstwork hours: 7 AM - 7 PMeducation: High` SchoolResponsibilities Call center position, could take about 75-100 calls a day Types of calls: address changes, beneficiary changes, loans, withdraws from 401K, tax/penalty questions, assisting Participants with website account inquiries (unlocking their account, changing passwords, etc) Provide high quality client service by responding to participant phone inquiries and providing account and plan information from various information systems Responding to plan participant inquiries pertaining to certain legal, regulatory, and tax-related issues through verbal and written communication Identifying routine participant needs/problems with urgency, professionalism, and efficiency; determining alternative solutions; resolving the problem using current workflow procedures Initiating transactions for participants including loans and withdrawals Schedule: Training schedule is Mon-Fri, 8:30am-5pm (approximately 3 weeks) After training, shift assigned between the Operations Hours of 7am-7pm SkillsFollow-upTelephone EtiquetteActive ListeningBasic Software SkillsTyping SkillsCall Center SupportBasic Computer SkillsClient ServiceCustomer supportAdapting to ChangeCustomer ServiceQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
    Seeking call center professionals looking to further their career in the Financial Services Industry! You will be working in a fast-paced, team-oriented environment providing personalized solutions to help clients work toward their financial goals. Working as a Client Service Representative you’ll answer questions about investment products and services. You will be the voice of the company and work with each client to answer questions, resolve issues and initiate monetary transactions. You will develop knowledge of retirement plan products and services and the overall financial markets in order to respond accurately and thoroughly to client inquiries. Pay: $18/hour with High School Diploma and $22/hour with Bachelors Location: Remote in Pennsylvania ONLY (office located in Chesterbrook, PA 19087) What you'll have: High School Diploma required / Bachelor Degree preferred Minimum 1 year general experience. Prior customer service experience, preferably in financial services is preferred salary: $18 - $22 per hourshift: Firstwork hours: 7 AM - 7 PMeducation: High` SchoolResponsibilities Call center position, could take about 75-100 calls a day Types of calls: address changes, beneficiary changes, loans, withdraws from 401K, tax/penalty questions, assisting Participants with website account inquiries (unlocking their account, changing passwords, etc) Provide high quality client service by responding to participant phone inquiries and providing account and plan information from various information systems Responding to plan participant inquiries pertaining to certain legal, regulatory, and tax-related issues through verbal and written communication Identifying routine participant needs/problems with urgency, professionalism, and efficiency; determining alternative solutions; resolving the problem using current workflow procedures Initiating transactions for participants including loans and withdrawals Schedule: Training schedule is Mon-Fri, 8:30am-5pm (approximately 3 weeks) After training, shift assigned between the Operations Hours of 7am-7pm SkillsFollow-upTelephone EtiquetteActive ListeningBasic Software SkillsTyping SkillsCall Center SupportBasic Computer SkillsClient ServiceCustomer supportAdapting to ChangeCustomer ServiceQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
    • camp hill, pennsylvania
    • temp to perm
    • $18.50 per hour
    Are you looking for the next steps in your administrative career? Take that first one by applying to be a Customer Service Representative. If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! The ideal candidate has previous experience as a customer service representative or experience in a related position.  salary: $18.5 - $18.5 per hourshift: Firstwork hours: 6:30 AM - 3 PMeducation: No Degree RequiredResponsibilitiesWhat you’ll do on a typical day: • Assist customers and business partners via telephone and email • Handle customer complaints in a calm, professional manner • Diagnose, assess and resolve problems or issues • Monitor progress of delivery routes • Scan haul-away pods and verify stamps • Process changes or cancellations to delivery orders What you need to succeed: At a minimum, you’ll need: • Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. It’d be great if you also have: • High school diploma or equivalent • 1-year related experience preferably within a call center environment • strong customer service skills and the ability to satisfactorily resolve issues • Solid ability to multitask with exceptional organizational skills • Ability to thrive under pressure while delivering solutions that exceed customer expectationsThe essential functions of this role include: standing for 8 hours at one time Skills CRMActive ListeningFollow-upTelephone EtiquetteERPBasic Computer SkillsCustomer supportCustomer RelationsClient Service Qualifications Years of experience: 1 yearExperience level: Entry Level Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
    Are you looking for the next steps in your administrative career? Take that first one by applying to be a Customer Service Representative. If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! The ideal candidate has previous experience as a customer service representative or experience in a related position.  salary: $18.5 - $18.5 per hourshift: Firstwork hours: 6:30 AM - 3 PMeducation: No Degree RequiredResponsibilitiesWhat you’ll do on a typical day: • Assist customers and business partners via telephone and email • Handle customer complaints in a calm, professional manner • Diagnose, assess and resolve problems or issues • Monitor progress of delivery routes • Scan haul-away pods and verify stamps • Process changes or cancellations to delivery orders What you need to succeed: At a minimum, you’ll need: • Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. It’d be great if you also have: • High school diploma or equivalent • 1-year related experience preferably within a call center environment • strong customer service skills and the ability to satisfactorily resolve issues • Solid ability to multitask with exceptional organizational skills • Ability to thrive under pressure while delivering solutions that exceed customer expectationsThe essential functions of this role include: standing for 8 hours at one time Skills CRMActive ListeningFollow-upTelephone EtiquetteERPBasic Computer SkillsCustomer supportCustomer RelationsClient Service Qualifications Years of experience: 1 yearExperience level: Entry Level Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
    • west chester, pennsylvania
    • temp to perm
    • $16 - $18 per hour
    Are you looking for the next steps in your customer service career? Take that first one by applying to be a CSR. If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! The ideal candidate has previous experience working in an office setting or experience in a related position. Apply to this ad directly, or send your resume to alexander.gilpin@randstadusa.com  salary: $16 - $18 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High` SchoolResponsibilitiesAnswering high volume of calls, emails, and chats. Follwing up on orders, entering invoices SkillsFollow-upActive ListeningTelephone EtiquetteCustomer Service (3 years of experience is required)CUSTOMER ORDERS/SALESBasic Software SkillsMicrosoft WordQualificationsYears of experience: 3 yearsExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
    Are you looking for the next steps in your customer service career? Take that first one by applying to be a CSR. If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! The ideal candidate has previous experience working in an office setting or experience in a related position. Apply to this ad directly, or send your resume to alexander.gilpin@randstadusa.com  salary: $16 - $18 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High` SchoolResponsibilitiesAnswering high volume of calls, emails, and chats. Follwing up on orders, entering invoices SkillsFollow-upActive ListeningTelephone EtiquetteCustomer Service (3 years of experience is required)CUSTOMER ORDERS/SALESBasic Software SkillsMicrosoft WordQualificationsYears of experience: 3 yearsExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
    • spring city, pennsylvania
    • temp to perm
    • $18 - $20 per hour
    Are you looking for a customer service role within an office/manufacturing environment, where you can build customer service and account management skills? Are you someone who is professional and positive, delivering the best customer service to your clients because you genuinely enjoy nurturing and building those relationship? If so, this may be the perfect opportunity to join an organization as a Customer Service/ Office Administrator. This oportunity is based out of the industrial area of Spring City and is looking for a reliable, focused, team player to join their team at entry level. salary: $18 - $20 per hourshift: Firstwork hours: 7 AM - 4:30 PMeducation: High` SchoolResponsibilities Communicates with Customers, receives and enters orders.  Handles acknowledgments, expedites and other order adjustments in Oracle. Runs daily reports for DMM and other data needs as required. Handles customer issues concerning billing, products or service rendered, referring complaints of service failures to designated departments for investigation. Supports Sales, Finance, Quality and Production with data and process tasks. Enter and maintain customer orders and forecasts in Oracle and works with other departments to ensure on time delivery. SkillsActive ListeningTelephone EtiquetteBasic Software SkillsCustomer ServiceTyping SkillsEmpathyMicrosoft OfficeOrganizationPrioritizingWorking IndependentlyAnswering PhonesOral CommunicationProblem SolvingWritten CommunicationOracleQualificationsYears of experience: 2 yearsExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
    Are you looking for a customer service role within an office/manufacturing environment, where you can build customer service and account management skills? Are you someone who is professional and positive, delivering the best customer service to your clients because you genuinely enjoy nurturing and building those relationship? If so, this may be the perfect opportunity to join an organization as a Customer Service/ Office Administrator. This oportunity is based out of the industrial area of Spring City and is looking for a reliable, focused, team player to join their team at entry level. salary: $18 - $20 per hourshift: Firstwork hours: 7 AM - 4:30 PMeducation: High` SchoolResponsibilities Communicates with Customers, receives and enters orders.  Handles acknowledgments, expedites and other order adjustments in Oracle. Runs daily reports for DMM and other data needs as required. Handles customer issues concerning billing, products or service rendered, referring complaints of service failures to designated departments for investigation. Supports Sales, Finance, Quality and Production with data and process tasks. Enter and maintain customer orders and forecasts in Oracle and works with other departments to ensure on time delivery. SkillsActive ListeningTelephone EtiquetteBasic Software SkillsCustomer ServiceTyping SkillsEmpathyMicrosoft OfficeOrganizationPrioritizingWorking IndependentlyAnswering PhonesOral CommunicationProblem SolvingWritten CommunicationOracleQualificationsYears of experience: 2 yearsExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
    • warminster, pennsylvania
    • temp to perm
    • $17 - $19 per hour
    position:  Warranty Claims Administrator location: Warminster, PA 18974- on site role hours: M-F 8am-5pm pay: $17-$19/hour temp-hire role We are looking for a Warranty Claims Administrator to connect with customers over the phone to hear about the claim, evaluate details of the claim, and help determine next steps  helping with high volume of calls,