1438 telemarketing agent jobs found

about telemarketing agents.

Telemarketing agents operate in fast-paced work environments, leveraging their exceptional customer service skills to help companies connect with customers and drive revenue growth. To succeed in the role, you will need to be patient, polite, persistent — and a good listener, too. If that sounds like you, start browsing opportunities with Randstad right now.

average telemarketing agent salaries in the U.S.

Average salaries for telemarketing agents vary significantly depending on a number of factors, including where you’re located, the company you work for, the scope of your responsibilities and more. With that in mind, average salaries for telemarketing agents range from $21,000 to $31,000 annually. Performance bonuses and benefits may be included in your overall compensation package, too. 

what telemarketing agent jobs entail

Telemarketers spend most of their time working on the phone, often using a dialer system to contact customers. While your hours may vary, many telemarketing agents today work remotely using remote communication tools like Skype. 

your day-to-day tasks

Your day-to-day tasks involve interacting with customers — you might be tasked with cold calling customers regarding new products, services or features, for example. Here are some of the responsibilities that will be part of your job as a telemarketing agent:

• cold calling customers and prospects
• learning new sales scripts for campaigns
• answering incoming calls from customers
• answering questions and helping customers update their accounts
• dealing with customer complaints
• receiving coaching and training from team leaders
• attending team meetings and coaching sessions
• updating customer information in the company database
• upselling customers on products and services
• listening to customers to understand their needs
• conducting surveys and gathering information
• providing other forms of customer support

where you can work

Telemarketing is used by companies in many industries across the U.S., including finance, banking, retail, communications, marketing and sales. Given the increasingly common option to work remotely, however, geography should not be an obstacle in your job search. 

what you bring to the table

Telemarketing agents must have strong interpersonal and customer service skills. Since you will spend most of your time interacting with customers, you will need to be able to handle rejection — and know how to handle unhappy customers on occasion, too. 

Here are the skills companies are looking for in telemarketing agents today:

• exceptional customer service skills
• experience working with CRM systems 
• strong technology acumen
• excellent verbal communication skills
• patience and understanding
• the ability to work in a fast-paced environment
• the ability to be understanding and sympathetic toward customers’ concerns
• good sales and negotiation skills
• strong organizational and time-management skills
• the ability to multitask
• great people skills

training and certifications

While some organizations require telemarketing agents to have a high school diploma or equivalent, most of the job requirements and skills can be learned during the onboarding process. Regular coaching and training is also usually provided to telemarketing agents. 

where your career is headed

Telemarketing agent’s skills are transferable to many different types of customer service and communications roles. Many telemarketers move on to work in the same role with other companies, while others take on team leader and management roles. With the right level of experience and a demonstrated track record of success, telemarketing agents can also move into related marketing and communications roles, either internally or externally. 

Are you looking for telemarketing agent jobs? Start browsing opportunities with Randstad right now. 

Alternatively, if your company is looking for experienced telemarketing agents, get in touch with us to learn how we can help you attract and hire today’s top candidates.